All, Hopefully Marc Olivier Chouinard will catch this thread and have an answer for me... Brian From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian Edgar Sent: Monday, July 22, 2013 3:23 PM To: freeswitch-users@lists.freeswitch.org Subject: [Freeswitch-users] mod_callcenter - cc_warning_tone not working Hello Experts, I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki: https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby Snippet: <extension> <condition field="destination_number" expression="^(4099)$"> <action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call <action application="sleep" data="300"/> <!-- Small delay for safety needs --> <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" /> <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" /> <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" /> <action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" /> <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/> <action application="answer" /> <action application="playback" data="$${hold_music}"/> </condition> </extension> I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice... On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately. Thank you, Brian Edgar