Hello Gabriel, this is the dialplan: <extension> <condition field="destination_number" expression="^(4001)$"> <action application="set" data="caller_id_name=Support"/> <action application="callcenter" data="support@default"/> </condition> </extension> and now another thing i noticed 2012-02-22 17:29:51.444732 [WARNING] mod_dptools.c:3295 Can't find user [1001@default] 2012-02-22 17:29:51.444732 [NOTICE] switch_ivr_originate.c:2459 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT] but if I call directly to 1001 it rings Thanks 2012/2/22 Gabriel Gunderson <gabe@gundy.org>

On Sun, Feb 19, 2012 at 10:36 AM, Wagner <wagnerspi@gmail.com> wrote:

...

I've set some groups in mod_callcenter, but when a call goes to a queue, the call keep playing the music on hold as if there are no agent available and I got this message in the log

mod_callcenter.c:1049 Updated Agent 1001@default set status = Logged Out mod_callcenter.c:1049 Updated Agent 1001@default set uuid = mod_callcenter.c:1697 Agent 1001@default Origination Canceled : NONE mod_callcenter.c:1049 Updated Agent 1001@default set state = Waiting

why the call isn't tranffered to the agent?

More info would help. Can we see the dial plan this is being used? Or, any other info that might give us some context?

Thanks, Gabe

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