Hi, I'm using mod_fifo with onhook agents, and when a caller in it will ring all agents. The problem is that if an agent is placing an outbound call and the fifo still ring it regardless it's "busy". I manually set on the phone to accept only one channel solved the problem. But mod_fifo still try to ring it, is it possible to not ring the "busy" agent? I found fifo_track_calls, might work with this? also, what's the purpose of fifo_add_outbound? should it have a difference with fifo_member add ? Thanks. -- Seven Du Sent with Sparrow (http://www.sparrowmailapp.com/?sig)
Seven, Could you share with us your fifo config? Others have asked about how to ring all agents and it seems our documentation is lacking. Thanks! -MC On Fri, Dec 14, 2012 at 8:43 PM, Seven Du <dujinfang@gmail.com> wrote:
Hi,
I'm using mod_fifo with onhook agents, and when a caller in it will ring all agents. The problem is that if an agent is placing an outbound call and the fifo still ring it regardless it's "busy". I manually set on the phone to accept only one channel solved the problem. But mod_fifo still try to ring it, is it possible to not ring the "busy" agent? I found fifo_track_calls, might work with this?
also, what's the purpose of fifo_add_outbound? should it have a difference with fifo_member add ?
Thanks.
-- Seven Du Sent with Sparrow <http://www.sparrowmailapp.com/?sig>
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
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I didn't config anything, I created on-hook agents with fifo_member add and it's automatically created and ring all when someone drops into the fifo. Which is the default I think. I answered my own question by reading the code and get more info missed on wiki and I will update when I found some time. Thanks. On Wednesday, December 19, 2012 at 10:42 AM, Michael Collins wrote:
Seven,
Could you share with us your fifo config? Others have asked about how to ring all agents and it seems our documentation is lacking.
Thanks! -MC
On Fri, Dec 14, 2012 at 8:43 PM, Seven Du <dujinfang@gmail.com (mailto:dujinfang@gmail.com)> wrote:
Hi,
I'm using mod_fifo with onhook agents, and when a caller in it will ring all agents. The problem is that if an agent is placing an outbound call and the fifo still ring it regardless it's "busy". I manually set on the phone to accept only one channel solved the problem. But mod_fifo still try to ring it, is it possible to not ring the "busy" agent? I found fifo_track_calls, might work with this?
also, what's the purpose of fifo_add_outbound? should it have a difference with fifo_member add ?
Thanks.
-- Seven Du Sent with Sparrow (http://www.sparrowmailapp.com/?sig)
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org (mailto:consulting@freeswitch.org) http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org (mailto:FreeSWITCH-users@lists.freeswitch.org) http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org (mailto:consulting@freeswitch.org) http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org (mailto:FreeSWITCH-users@lists.freeswitch.org) http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (2)
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Michael Collins
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Seven Du