On Wednesday, December 19, 2012 at 10:42 AM, Michael Collins wrote:
Seven,
Could you share with us your fifo config? Others have asked about how to ring all agents and it seems our documentation is lacking.
Thanks!
-MCOn Fri, Dec 14, 2012 at 8:43 PM, Seven Du <dujinfang@gmail.com> wrote:Hi,I'm using mod_fifo with onhook agents, and when a caller in it will ring all agents. The problem is that if an agent is placing an outbound call and the fifo still ring it regardless it's "busy". I manually set on the phone to accept only one channel solved the problem. But mod_fifo still try to ring it, is it possible to not ring the "busy" agent? I found fifo_track_calls, might work with this?also, what's the purpose of fifo_add_outbound? should it have a difference with fifo_member add ?Thanks.
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