2 Jan
2009
2 Jan
'09
5:55 p.m.
Yes, callback agents are now part of mod_fifo as well. On Jan 2, 2009, at 6:30 AM, fidibus83 wrote:
Hello!
Can FS do something like an ACD?
I have configure a Supportqueue like this:
<extension name=”supportqueue”> <condition field=”destination_number” expression=”^991$”> <action application=”set” data=”$${hold_music}”/> <action application=”answer”/> <action application=”fifo” data=”supportqueue in” </condition> </extension>
And my Agents are in a Call Group. How can I transfer the call to a free agent?
I saw the example in mod_fifo. But my Agent can’t wait in the queue all the time. Is it possible that the agents are called back when a call is waiting in the queue?