Hello! Can FS do something like an ACD? I have configure a Supportqueue like this: <extension name=supportqueue> <condition field=destination_number expression=^991$> <action application=set data=$${hold_music}/> <action application=answer/> <action application=fifo data=supportqueue in </condition> </extension> And my Agents are in a Call Group. How can I transfer the call to a free agent? I saw the example in mod_fifo. But my Agent cant wait in the queue all the time. Is it possible that the agents are called back when a call is waiting in the queue? Thanks. Regards, fidibus
Yes, callback agents are now part of mod_fifo as well. On Jan 2, 2009, at 6:30 AM, fidibus83 wrote:
Hello!
Can FS do something like an ACD?
I have configure a Supportqueue like this:
<extension name=”supportqueue”> <condition field=”destination_number” expression=”^991$”> <action application=”set” data=”$${hold_music}”/> <action application=”answer”/> <action application=”fifo” data=”supportqueue in” </condition> </extension>
And my Agents are in a Call Group. How can I transfer the call to a free agent?
I saw the example in mod_fifo. But my Agent can’t wait in the queue all the time. Is it possible that the agents are called back when a call is waiting in the queue?
Great! Is there an example in the wiki? I dont find something like this! _____ Von: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Im Auftrag von Michael Jerris Gesendet: Freitag, 2. Januar 2009 18:56 An: freeswitch-users@lists.freeswitch.org Betreff: Re: [Freeswitch-users] (no subject) Yes, callback agents are now part of mod_fifo as well. On Jan 2, 2009, at 6:30 AM, fidibus83 wrote: Hello! Can FS do something like an ACD? I have configure a Supportqueue like this: <extension name=supportqueue> <condition field=destination_number expression=^991$> <action application=set data=$${hold_music}/> <action application=answer/> <action application=fifo data=supportqueue in </condition> </extension> And my Agents are in a Call Group. How can I transfer the call to a free agent? I saw the example in mod_fifo. But my Agent cant wait in the queue all the time. Is it possible that the agents are called back when a call is waiting in the queue? =
participants (2)
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fidibus83
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Michael Jerris