Hello!

 

Can FS do something like an ACD?

 

I have configure a Supportqueue like this:

 

<extension name=”supportqueue”>

    <condition field=”destination_number” expression=”^991$”>

            <action application=”set” data=”$${hold_music}”/>

            <action application=”answer”/>

            <action application=”fifo” data=”supportqueue in”

     </condition>

</extension>

 

And my Agents are in a Call Group. How can I transfer the call to a free agent?

 

I saw the example in mod_fifo. But my Agent can’t wait in the queue all the time. Is it possible that the agents are called back when a call is waiting in the queue?