I haven't been able to find a solution either (havent' had much time), but have you already tried the following to make sure it does not work? "Note: If you wish to specify the caller ID presented when a fifo calls an agent, set the origination_caller_id_name and origination_caller_id_num variables to the values desired. These could be set within the {} of the dialstring, or they could be set using the set application in the dialplan which places the caller into the fifo (before the 'fifo in' executed on the caller)." I haven't had time to look into but that's where I would start. It was added to the Fifo wiki by User "Sward" (no futher info on user) on: (cur<http://wiki.freeswitch.org/index.php?title=Mod_fifo&diff=24330&oldid=20224>) (prev<http://wiki.freeswitch.org/index.php?title=Mod_fifo&diff=20224&oldid=20175>) 15:21, 9 June 2010<http://wiki.freeswitch.org/index.php?title=Mod_fifo&oldid=20224> Sward<http://wiki.freeswitch.org/index.php?title=User:Sward&action=edit&redlink=1> (Talk<http://wiki.freeswitch.org/index.php?title=User_talk:Sward&action=edit&redlink=1>| contribs <http://wiki.freeswitch.org/wiki/Special:Contributions/Sward>) (26,518 bytes) (→<http://wiki.freeswitch.org/wiki/Mod_fifo#Configure_for_Agent_Callback>Configure for Agent Callback) If anyone know this "Sward" guy, he may have some answers. Thanks, John On Mon, Jan 24, 2011 at 1:20 AM, Marc de Corny <marcdecorny@gmail.com>wrote:
Hi All
I have since had a play with mod_callcenter and have not been able to send the call to an agent with the caller_id_name as the name of the queue.
I keep on getting the CLI on both.
As this cannot be done in FIFO either, do any of you have any ideas? or managed to get it working ?
thanks Marc
On Fri, Jan 14, 2011 at 4:35 PM, Marc de Corny <marcdecorny@gmail.com>wrote:
Just to follow up on this subject.
I have done a lot of testing on the fifo trying to get the caller_id_name changed on the outbound call to the agent and to be honest I cannot understand the explanation.
If mod_fifo does not know which call it will connect until the agent answers, how come it displays the CLI correctly, jsut won;t let me change it.
Still seems strange. I am looking into the Mod_callcentre to check if it sends caller_id information. but the same logic if valid could apply
Also maybe someone should change the Wiki ( I would but do not have enough expertise on the subject) because the following is a bit misleading
"Note: If you wish to specify the caller ID presented when a fifo calls an agent, set the origination_caller_id_name and origination_caller_id_num variables to the values desired. These could be set within the {} of the dialstring, or they could be set using the set application in the dialplan which places the caller into the fifo (before the 'fifo in' executed on the caller). " thanks Marc On Thu, Jan 13, 2011 at 10:47 PM, Joao Leme <joaocarlosleme@gmail.com>wrote:
What about showing the Caller ID after it is answered? Any way to do that?
2011/1/12 João Mesquita <jmesquita@freeswitch.org>
João Leme,
The caller id is not passed when the phone is ringing because mod_fifo does not know which call is going to be sent to that channel once it is answered until it is really answered. I don't know if mod_callcenter does show anything but you should consider looking at the documentation if you really need this feature.
Regards, João Mesquita
On Wed, Jan 12, 2011 at 9:15 PM, Joao Leme <joaocarlosleme@gmail.com>wrote:
Hi there, I would like to know if there is a way to see the caller ID on my Sip Client (X-Lite for example) of the caller that I answear from a Fifo queue? Thanks, John
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