John

On Mon, Jan 24, 2011 at 1:20 AM, Marc de Corny <marcdecorny@gmail.com> wrote:

Hi All

I have since had a play with mod_callcenter and have not been able to send the call to an agent with the caller_id_name as the name of the queue.

I keep on getting the CLI on both.

As this cannot be done in FIFO either, do any of you have any ideas? or managed to get it working ?

thanks

Marc

On Fri, Jan 14, 2011 at 4:35 PM, Marc de Corny <marcdecorny@gmail.com> wrote:

Just to follow up on this subject.

I have done a lot of testing on the fifo trying to get the caller_id_name changed on the outbound call to the agent and to be honest I cannot understand the explanation.

If mod_fifo does not know which call it will connect until the agent answers, how come it displays the CLI correctly, jsut won;t let me change it.

Still seems strange. I am looking into the Mod_callcentre to check if it sends caller_id information. but the same logic if valid could apply

Also maybe someone should change the Wiki ( I would but do not have enough expertise on the subject) because the following is a bit misleading

"Note: If you wish to specify the caller ID presented when a fifo calls an agent, set the origination_caller_id_name and origination_caller_id_num variables to the values desired. These could be set within the {} of the dialstring, or they could be set using the set application in the dialplan which places the caller into the fifo (before the 'fifo in' executed on the caller). "

thanks

Marc

On Thu, Jan 13, 2011 at 10:47 PM, Joao Leme <joaocarlosleme@gmail.com> wrote:

What about showing the Caller ID after it is answered? Any way to do that?

2011/1/12 João Mesquita <jmesquita@freeswitch.org>

João Leme,

The caller id is not passed when the phone is ringing because mod_fifo does not know which call is going to be sent to that channel once it is answered until it is really answered. I don't know if mod_callcenter does show anything but you should consider looking at the documentation if you really need this feature.

Regards,

João Mesquita

On Wed, Jan 12, 2011 at 9:15 PM, Joao Leme <joaocarlosleme@gmail.com> wrote:

Hi there,
I would like to know if there is a way to see the caller ID on my Sip Client (X-Lite for example) of the caller that I answear from a Fifo queue?

Thanks,

John

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