[Freeswitch-users] Call center scalability

[Bogdan-Andrei Iancu]

Hi Eric,

I think Giovanni recommends here to use a front OpenSIPS to split the 
incoming traffic across multiple FreeSWITCH boxes, where each FS box may 
host an individual queue - this means partitioning the overall Call 
Center, by running different queues on different FS boxes, not on a 
single one, to allow some better scalability.

Another option may be to us OpenSIPS as front-end running the call 
queuing part (see the call center module in OpenSIPS) for all the FS boxes.

Best regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
   https://www.opensips-solutions.com
OpenSIPS Summit 27-30 Sept 2022, Athens
   https://www.opensips.org/events/Summit-2022Athens/

On 6/9/22 5:07 PM, Peiffer Eric wrote:
> Hi,
>
> I'm new in freeswitch and I'm in charge to study the developmnet of a 
> call center using freeswitch. I have read some books and documents 
> about freeswitch scalability, and I have also read the document : 
> "Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf", here in 
> the link:
> https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf 
> <https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf>
> FreeSWITCH High Availability and Scaling - openSIPS 
> <https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf>
> 12/36 OpenSIPS Summit 2016 - Amsterdam gmaruzz at OpenTelecom.IT Many 
> FreeSWITCHes as ONE ALL FreeSWITCH Boxes are ACTIVE (and most other 
> boxes are too) – HA Database: Keeps its own State – Distributed 
> FileSystem: Has its own Configuration Writes and Reads Voice Mails – 
> HA Load Balancers and Proxies: Manages NAT Handling (RTP Media and SIP 
> Signaling)
> opensips.org
>
> //
>
> In page 32 it is wrote that call center is a special case and the 
> answer is partitioning. Can you tell me a little more about this solution?
> Regards,
> Eric
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20220613/a33ad170/attachment.html>