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<font face="monospace">Hi Eric,<br>
<br>
I think Giovanni recommends here to use a front OpenSIPS to split
the incoming traffic across multiple FreeSWITCH boxes, where each
FS box may host an individual queue - this means partitioning the
overall Call Center, by running different queues on different FS
boxes, not on a single one, to allow some better scalability.<br>
<br>
Another option may be to us OpenSIPS as front-end running the call
queuing part (see the call center module in OpenSIPS) for all the
FS boxes.<br>
<br>
Best regards,<br>
</font>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="https://www.opensips-solutions.com">https://www.opensips-solutions.com</a>
OpenSIPS Summit 27-30 Sept 2022, Athens
<a class="moz-txt-link-freetext" href="https://www.opensips.org/events/Summit-2022Athens/">https://www.opensips.org/events/Summit-2022Athens/</a></pre>
<div class="moz-cite-prefix">On 6/9/22 5:07 PM, Peiffer Eric wrote:<br>
</div>
<blockquote type="cite"
cite="mid:%3CPR2PR08MB4857888209CDFAA88CD1B12ED8A79@PR2PR08MB4857.eurprd08.prod.outlook.com%3E">
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Hi,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
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<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
I'm new in freeswitch and I'm in charge to study the developmnet
of a call center using freeswitch. I have read some books and
documents about freeswitch scalability, and I have also read the
document :
"Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf",
here in the link:</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
<a
href="https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf"
id="LPlnkOWALinkPreview" moz-do-not-send="true">https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf</a><br>
</div>
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<a target="_blank" id="LPUrlAnchor796948"
href="https://opensips.org/pub/events/2016-05-10_OpenSIPS-Summit_Amsterdam/Giovanni_Maruzzelli-OpenSIPS_Summit2016-FreeSWITCH_HA.pdf"
style="text-decoration: none; color:
var(--themePrimary);" moz-do-not-send="true">FreeSWITCH
High Availability and Scaling - openSIPS</a></div>
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12/36 OpenSIPS Summit 2016 - Amsterdam
<a class="moz-txt-link-abbreviated" href="mailto:gmaruzz@OpenTelecom.IT">gmaruzz@OpenTelecom.IT</a> Many FreeSWITCHes as ONE ALL
FreeSWITCH Boxes are ACTIVE (and most other boxes
are too) – HA Database: Keeps its own State –
Distributed FileSystem: Has its own Configuration
Writes and Reads Voice Mails – HA Load Balancers and
Proxies: Manages NAT Handling (RTP Media and SIP
Signaling)</div>
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opensips.org</div>
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
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In page 32 it is wrote that call center is a special case and
the answer is partitioning. Can you tell me a little more about
this solution?</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
Regards,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif;
font-size: 12pt; color: rgb(0, 0, 0);" class="elementToProof">
Eric</div>
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