[Freeswitch-users] Shared presence not working with callcenter application of Freeswitch
shaun.stokes at itec-support.co.uk
Tue Oct 9 20:32:53 UTC 2018
You need to set the presence_id variable of your agent when you bridge to the agent in the agent contact field.
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From: 20110170300n behalf of
Sent: Tuesday, October 9, 2018 19:48
To: FreeSWITCH Users Help
Subject: [Freeswitch-users] Shared presence not working with callcenter application of Freeswitch
I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter).
Suppose we are dialling a user 1001 at example.com<mailto:1001 at example.com> and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001.
But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change.
Is this expected behaviour ? If not then what can fix this ?
Thanks in advance
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