[Freeswitch-users] Shared presence not working with callcenter application of Freeswitch

sagar malam sagarmalam at gmail.com
Tue Oct 9 11:52:41 UTC 2018

I am facing issue related to presence/ shared presence for agents in
Suppose we are dialling a user 1001 at example.com and it is a shared user in
two phones. Shared presence works perfectly if we directly dial extension

But if same extension is configured as agent of callcenter and call is
bridged to agent(extension) through callcenter, shared presence does not
work. Freeswitch does not generate notify for agent state change.

Is this expected behaviour ? If not then what can fix this ?

Thanks in advance
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