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<div style="direction: ltr;">You need to set the presence_id variable of your agent when you bridge to the agent in the agent contact field.</div>
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<div style="direction: ltr;">Shaun</div>
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<div id="divRplyFwdMsg" dir="dir="ltr""><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> 20110170300n behalf of
<br>
<b>Sent:</b> Tuesday, October 9, 2018 19:48<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> [Freeswitch-users] Shared presence not working with callcenter application of Freeswitch
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<div style="color:rgb(33,33,33); font-size:13px">I am facing issue related to presence/ shared presence for agents in callcenter(mod_callcenter).</div>
<div style="color:rgb(33,33,33); font-size:13px">Suppose we are dialling a user <a href="mailto:1001@example.com" target="_blank">1001@example.com</a> and it is a shared user in two phones. Shared presence works perfectly if we directly dial extension 1001.<br>
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<div style="color:rgb(33,33,33); font-size:13px">But if same extension is configured as agent of callcenter and call is bridged to agent(extension) through callcenter, shared presence does not work. Freeswitch does not generate notify for agent state change. <br>
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<div style="color:rgb(33,33,33); font-size:13px">Is this expected behaviour ? If not then what can fix this ? </div>
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<div style="color:rgb(33,33,33); font-size:13px">Thanks in advance</div>
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