[Freeswitch-users] Shared presence not working with callcenter application of Freeswitch

[sagar malam]

I have already tried that setting along with sip_invite_domain.But without
any success.Further when i enable SLA and Presence debug , i dont see any
SLA / presence logs which appears in case of one to one calls.

On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes <
shaun.stokes at itec-support.co.uk> wrote:

> You need to set the presence_id variable of your agent when you bridge to
> the agent in the agent contact field.
>
> Shaun
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
> ------------------------------
> *From:* 20110170300n behalf of
> *Sent:* Tuesday, October 9, 2018 19:48
> *To:* FreeSWITCH Users Help
> *Subject:* [Freeswitch-users] Shared presence not working with callcenter
> application of Freeswitch
>
> I am facing issue related to presence/ shared presence for agents in
> callcenter(mod_callcenter).
> Suppose we are dialling a user 1001 at example.com and it is a shared user
> in two phones. Shared presence works perfectly if we directly dial
> extension 1001.
>
> But if same extension is configured as agent of callcenter and call is
> bridged to agent(extension) through callcenter, shared presence does not
> work. Freeswitch does not generate notify for agent state change.
>
> Is this expected behaviour ? If not then what can fix this ?
>
> Thanks in advance
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