[Freeswitch-users] Problem with CALL PICKUP (intercept) in QUEUES (mod_callcenter)

[Michael Jerris]

If you would like to engage commercial services on this, feel free to contact consulting at freeswitch.org <mailto:consulting at freeswitch.org>.


> On Nov 29, 2016, at 10:03 AM, Eugene <evoip at ukr.net> wrote:
> 
> Hi !
> 
> is that possible to increase the BUG priority ?
> 
> That's very important for our system.
> 
> 
> Regards Ewgeny.
> 
> 
> 17.11.16 15:40, Ewgeny пишет:
>> the Bug report created - https://freeswitch.org/jira/browse/FS-9752 <https://freeswitch.org/jira/browse/FS-9752>Regards Ewgeny.
>> 
>> 
>> 16.11.2016 22:56, Ítalo Rossi пишет:
>>> Bug reports go to JIRA.
>>> 
>>> Don't forget to put debug logs (/log 7 siptrace etc) and your configurations.
>>> 
>>> On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip at ukr.net <mailto:evoip at ukr.net>> wrote:
>>> P.S.
>>> 
>>> see attached file with call-flows.
>>> 
>>> 
>>> 
>>> 
>>> Thanks in advance for any help.
>>> Regards Ewgeny.
>>> 
>>> 
>>> 16.11.2016 13:56, Ewgeny пишет:
>>>> Some more information about the issue with group pickup.
>>>> 
>>>> Why intercept doesn't work with Queues ?
>>>> 
>>>> 
>>>> 15.11.2016 17:47, Ewgeny пишет:
>>>>> Hi !
>>>>> 
>>>>> First about terminology: Call Pickup the ability to pull a ringing call to the phone you are currently on.
>>>>> 
>>>>> Call Pickup = Call Intercept = Call group pickup.
>>>>> 
>>>>> 
>>>>> We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony system with Kamailio and other SIP services.
>>>>> 
>>>>> The problem with call pickup (intercept) when using a Queue (mod_callcenter).
>>>>> 
>>>>> The group pickup scheme we are using described here: http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html <http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html>.
>>>>> 
>>>>> We do SUBSCRIBE (3 see link) to some our service - that return information about the call (call legs) in NOTIFY with XML body (5).
>>>>> 
>>>>> Then we do an INVITE with REPLACES (7) that actually do the Intercept.
>>>>> 
>>>>> This works on normal calls, but doesn't work with Queues. 
>>>>> In the queue a few agents simultaneously calling, and when INVITE w Replace headers comes it didn't intercept the call.
>>>>> 
>>>>> The question is: how to implement Call Group Pickup (Call Intercept) with mod_callcenter ?
>>>>> 
>>>>> If it necessary i can add call sip traces for more details.
>>>>> Thanks in advance for any help.

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