[Freeswitch-users] Problem with CALL PICKUP (intercept) in QUEUES (mod_callcenter)

[Kamil Nigmatullin]

You can do this by using loopback endpoint. It worked for me with queues.
Although this may be not the best idea.

2016-11-29 21:10 GMT+06:00 Michael Jerris <mike at jerris.com>:

> If you would like to engage commercial services on this, feel free to
> contact consulting at freeswitch.org.
>
>
> On Nov 29, 2016, at 10:03 AM, Eugene <evoip at ukr.net> wrote:
>
> Hi !
>
> is that possible to increase the BUG priority ?
>
> That's very important for our system.
>
>
> Regards Ewgeny.
>
> 17.11.16 15:40, Ewgeny пишет:
>
> the Bug report created - https://freeswitch.org/jira/browse/FS-9752
> Regards Ewgeny.
>
>
> 16.11.2016 22:56, Ítalo Rossi пишет:
>
> Bug reports go to JIRA.
>
> Don't forget to put debug logs (/log 7 siptrace etc) and your
> configurations.
>
> On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip at ukr.net> wrote:
>
>> P.S.
>>
>> see attached file with call-flows.
>>
>>
>>
>>
>> Thanks in advance for any help.
>> Regards Ewgeny.
>>
>>
>>
>> 16.11.2016 13:56, Ewgeny пишет:
>>
>> Some more information about the issue with group pickup.
>>
>> Why intercept doesn't work with Queues ?
>>
>>
>> 15.11.2016 17:47, Ewgeny пишет:
>>
>> Hi !
>>
>> First about terminology: *Call Pickup* the ability to pull a ringing
>> call to the phone you are currently on.
>>
>> Call Pickup = Call Intercept = Call group pickup.
>>
>>
>> We're using FreeSWITCH version: 1.6.8~64bit in our complex telephony
>> system with Kamailio and other SIP services.
>>
>> The problem with call pickup (intercept) when using a Queue
>> (mod_callcenter).
>>
>> The group pickup scheme we are using described here:
>> http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html.
>>
>> We do SUBSCRIBE (3 see link) to some our service - that return
>> information about the call (call legs) in NOTIFY with XML body (5).
>>
>> Then we do an INVITE with REPLACES (7) that actually do the Intercept.
>>
>> This works on normal calls, but doesn't work with Queues.
>>
>> In the queue a few agents simultaneously calling, and when INVITE w
>> Replace headers comes it didn't intercept the call.
>>
>> The question is: how to implement Call Group Pickup (Call Intercept) with
>> mod_callcenter ?
>>
>> If it necessary i can add call sip traces for more details.
>>
>> Thanks in advance for any help.
>>
>>
>
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-- 
Kamil Nigmatullin
Tel: 77272323748
mob: 7 (707) 2517003
Skype: kamil.nigmatullin
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