<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">If you would like to engage commercial services on this, feel free to contact <a href="mailto:consulting@freeswitch.org" class="">consulting@freeswitch.org</a>.<div class=""><div class=""><br class=""></div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Nov 29, 2016, at 10:03 AM, Eugene <<a href="mailto:evoip@ukr.net" class="">evoip@ukr.net</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
<meta content="text/html; charset=utf-8" http-equiv="Content-Type" class="">
<div bgcolor="#FFFFFF" text="#000000" class=""><p class="">Hi !<br class="">
<br class="">
is that possible to increase the BUG priority ?</p><p class="">That's very important for our system.</p><p class=""><br class="">
</p><p class=""><span class="">Regards Ewgeny.</span></p>
<br class="">
<div class="moz-cite-prefix">17.11.16 15:40, Ewgeny пишет:<br class="">
</div>
<blockquote cite="mid:3aa89065-7ecf-4ee3-2cf0-00f30beea831@ukr.net" type="cite" class="">
<meta content="text/html; charset=utf-8" http-equiv="Content-Type" class=""><p class="">the Bug report created - <a moz-do-not-send="true" class="moz-txt-link-freetext" href="https://freeswitch.org/jira/browse/FS-9752">https://freeswitch.org/jira/browse/FS-9752</a></p>
<span class="">Regards Ewgeny.<br class="">
<br class="">
<br class="">
</span>
<div class="moz-cite-prefix">16.11.2016 22:56, Ítalo Rossi пишет:<br class="">
</div>
<blockquote cite="mid:CABMX_w_YFYv3hCeivA2FPu+sy0KrRi+2tB-Yfgb8yMGMAK5dcg@mail.gmail.com" type="cite" class="">
<div dir="ltr" class="">Bug reports go to JIRA.
<div class=""><br class="">
</div>
<div class="">Don't forget to put debug logs (/log 7 siptrace etc) and
your configurations.</div>
</div>
<div class="gmail_extra"><br class="">
<div class="gmail_quote">On Wed, Nov 16, 2016 at 9:02 AM,
Ewgeny <span dir="ltr" class=""><<a moz-do-not-send="true" href="mailto:evoip@ukr.net" target="_blank" class="">evoip@ukr.net</a>></span>
wrote:<br class="">
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000" class=""><p class="">P.S.</p><p class="">see attached file with call-flows.</p>
<span class=""><p class=""><br class="">
</p><p class=""><br class="">
</p><p class=""><br class="">
</p><p class="">Thanks in advance for any help.<br class="">
</p>
Regards Ewgeny.
<p class=""><br class="">
</p>
<br class="">
</span>
<div class="m_5218191355764763440moz-cite-prefix">16.11.2016
13:56, Ewgeny пишет:<br class="">
</div>
<div class="">
<div class="h5">
<blockquote type="cite" class=""><p class="">Some more information about the issue with
group pickup.</p><p class="">Why intercept doesn't work with Queues ?</p><p class=""><br class="">
</p>
15.11.2016 17:47, Ewgeny пишет:<br class="">
<blockquote type="cite" class=""><p class="">Hi !</p><p class="">First about terminology: <strong style="box-sizing:border-box;font-weight:bold;line-height:inherit;color:rgb(46,47,48);font-family:"HelveticaNeue",Helvetica,Roboto,Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255)" class="">Call
Pickup</strong><span class=""><span class="m_5218191355764763440Apple-converted-space"> </span>the
ability to pull a ringing call to the phone
you are currently on.</span></p><p class=""><span style="color:rgb(46,47,48);font-family:"Helvetica
Neue",Helvetica,Roboto,Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);display:inline!important;float:none" class=""></span>Call
Pickup = Call Intercept = Call group pickup.</p><p class=""><br class="">
</p><p class="">We're using FreeSWITCH version: 1.6.8~64bit
in our complex telephony system with Kamailio
and other SIP services.</p><p class="">The problem with call pickup (intercept) when
using a Queue (mod_callcenter).</p><p class="">The group pickup scheme we are using
described here: <a moz-do-not-send="true" class="m_5218191355764763440moz-txt-link-freetext" href="http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html" target="_blank">http://www.tech-invite.com/fo-<wbr class="">sip/tinv-fo-sip-service-16.<wbr class="">html</a>.</p><p class="">We do SUBSCRIBE (3 see link) to some our
service - that return information about the
call (call legs) in NOTIFY with XML body (5).</p><p class="">Then we do an INVITE with REPLACES (7) that
actually do the Intercept.</p><p class="">This works on normal calls, but doesn't work
with Queues. <br class="">
</p><p class="">In the queue a few agents simultaneously
calling, and when INVITE w Replace headers
comes it didn't intercept the call.</p><p class="">The question is: how to implement Call Group
Pickup (Call Intercept) with mod_callcenter ?</p><p class="">If it necessary i can add call sip traces for
more details.<br class="">
</p><p class="">Thanks in advance for any help.<br class="">
</p></blockquote></blockquote></div></div></div></blockquote></div></div></blockquote></blockquote></div></div></blockquote></div><br class=""></div></div></body></html>