[Freeswitch-users] Problem with CALL PICKUP (intercept) in QUEUES (mod_callcenter)

[Eugene]

Hi !

is that possible to increase the BUG priority ?

That's very important for our system.


Regards Ewgeny.


17.11.16 15:40, Ewgeny пишет:
>
> the Bug report created - https://freeswitch.org/jira/browse/FS-9752
>
> Regards Ewgeny.
>
>
> 16.11.2016 22:56, Ítalo Rossi пишет:
>> Bug reports go to JIRA.
>>
>> Don't forget to put debug logs (/log 7 siptrace etc) and your 
>> configurations.
>>
>> On Wed, Nov 16, 2016 at 9:02 AM, Ewgeny <evoip at ukr.net 
>> <mailto:evoip at ukr.net>> wrote:
>>
>>     P.S.
>>
>>     see attached file with call-flows.
>>
>>
>>
>>
>>     Thanks in advance for any help.
>>
>>     Regards Ewgeny.
>>
>>
>>
>>     16.11.2016 13:56, Ewgeny пишет:
>>>
>>>     Some more information about the issue with group pickup.
>>>
>>>     Why intercept doesn't work with Queues ?
>>>
>>>
>>>     15.11.2016 17:47, Ewgeny пишет:
>>>>
>>>>     Hi !
>>>>
>>>>     First about terminology: *Call Pickup*the ability to pull a
>>>>     ringing call to the phone you are currently on.
>>>>
>>>>     Call Pickup = Call Intercept = Call group pickup.
>>>>
>>>>
>>>>     We're using FreeSWITCH version: 1.6.8~64bit in our complex
>>>>     telephony system with Kamailio and other SIP services.
>>>>
>>>>     The problem with call pickup (intercept) when using a Queue
>>>>     (mod_callcenter).
>>>>
>>>>     The group pickup scheme we are using described here:
>>>>     http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html
>>>>     <http://www.tech-invite.com/fo-sip/tinv-fo-sip-service-16.html>.
>>>>
>>>>     We do SUBSCRIBE (3 see link) to some our service - that return
>>>>     information about the call (call legs) in NOTIFY with XML body (5).
>>>>
>>>>     Then we do an INVITE with REPLACES (7) that actually do the
>>>>     Intercept.
>>>>
>>>>     This works on normal calls, but doesn't work with Queues.
>>>>
>>>>     In the queue a few agents simultaneously calling, and when
>>>>     INVITE w Replace headers comes it didn't intercept the call.
>>>>
>>>>     The question is: how to implement Call Group Pickup (Call
>>>>     Intercept) with mod_callcenter ?
>>>>
>>>>     If it necessary i can add call sip traces for more details.
>>>>
>>>>     Thanks in advance for any help.
>>>>
>>>>
>>>>     Regards Ewgeny.
>>>>
>>>>
>>>>
>>>>
>>>>     _________________________________________________________________________
>>>>     Professional FreeSWITCH Consulting Services:
>>>>     consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>>>>     http://www.freeswitchsolutions.com
>>>>     <http://www.freeswitchsolutions.com>
>>>>
>>>>     Official FreeSWITCH Sites
>>>>     http://www.freeswitch.org
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>>>>     http://www.cluecon.com
>>>>
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>>>
>>>     _________________________________________________________________________
>>>     Professional FreeSWITCH Consulting Services:
>>>     consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>>>     http://www.freeswitchsolutions.com
>>>     <http://www.freeswitchsolutions.com>
>>>
>>>     Official FreeSWITCH Sites
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>>>     http://www.cluecon.com
>>>
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>>     _________________________________________________________________________
>>     Professional FreeSWITCH Consulting Services:
>>     consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>>     http://www.freeswitchsolutions.com
>>     <http://www.freeswitchsolutions.com> Official FreeSWITCH Sites
>>     http://www.freeswitch.org http://confluence.freeswitch.org
>>     <http://confluence.freeswitch.org> http://www.cluecon.com
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>>
>> -- 
>> Ítalo Rossi
>> italo at freeswitch.org <mailto:italo at freeswitch.org>
>>
>> _________________________________________________________________________
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>>
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