[Freeswitch-users] mod_callcenter: wrap_up_time

[Karolis Pabijanskas]

Hi Ali,

All of these have been tried before I posted here, it's mentioned in the
original post too :-)

Thanks

On 6 May 2015 at 15:58, Ali Jibran <ali.jibran44 at gmail.com> wrote:

> Maybe try
>
> callcenter_config agent set [key(contact|status|state|type|max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)] [agent name] [value]
>
>
> On Wed, May 6, 2015 at 5:49 PM, Karolis Pabijanskas <
> k.pabijanskas at gmail.com> wrote:
>
>> Hi All,
>>
>> I am using a mod_callcenter for this particular set-up.
>>
>> I need the agents to have a wrap_up_time set to, say, 300 seconds, which
>> works great. In some cases, however, the agent needs to have a code he can
>> dial so he resets his wrap_up_time (say, he receives a call to the wrong
>> number).
>>
>> It does seem that if I call:
>>
>> callcenter_config agent set state AGENT Waiting
>>
>> It sets the call center to available and the wrap-up time is cancelled,
>> but the wrap-up never kicks in again!
>>
>> Is there a way to reset the agent wrap_up_time via the API (which I can
>> then call via the dialplan) so that the agent is available for a new call
>> immediately, but that the wrap-up time kicks in afterwards as normal?
>>
>> Many thanks for your help!
>>
>> Karolis
>>
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>
>
> _________________________________________________________________________
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> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
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> http://confluence.freeswitch.org
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>
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