<div dir="ltr"><div><div>Hi Ali,<br><br></div>All of these have been tried before I posted here, it's mentioned in the original post too :-)<br><br></div>Thanks<br></div><div class="gmail_extra"><br><div class="gmail_quote">On 6 May 2015 at 15:58, Ali Jibran <span dir="ltr"><<a href="mailto:ali.jibran44@gmail.com" target="_blank">ali.jibran44@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Maybe try <br><pre style="font-family:monospace,Courier;padding:1em;border:1px dashed rgb(47,111,171);color:rgb(0,0,0);line-height:1.3em;font-size:12.8000001907349px;background-color:rgb(249,249,249)">callcenter_config agent set [key(contact|status|state|type|max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)] [agent name] [value]</pre></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div class="h5">On Wed, May 6, 2015 at 5:49 PM, Karolis Pabijanskas <span dir="ltr"><<a href="mailto:k.pabijanskas@gmail.com" target="_blank">k.pabijanskas@gmail.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div dir="ltr">Hi All,<div><br></div><div>I am using a mod_callcenter for this particular set-up.</div><div><br></div><div>I need the agents to have a wrap_up_time set to, say, 300 seconds, which works great. In some cases, however, the agent needs to have a code he can dial so he resets his wrap_up_time (say, he receives a call to the wrong number).</div><div><br></div><div>It does seem that if I call:</div><div><br></div><div>callcenter_config agent set state AGENT Waiting</div><div><br></div><div>It sets the call center to available and the wrap-up time is cancelled, but the wrap-up never kicks in again!</div><div><br></div><div>Is there a way to reset the agent wrap_up_time via the API (which I can then call via the dialplan) so that the agent is available for a new call immediately, but that the wrap-up time kicks in afterwards as normal?</div><div><br></div><div>Many thanks for your help!</div><span><font color="#888888"><div><br></div><div>Karolis</div></font></span></div>
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