[Freeswitch-users] mod_callcenter: wrap_up_time

[Ali Jibran]

Maybe try

callcenter_config agent set
[key(contact|status|state|type|max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)]
[agent name] [value]


On Wed, May 6, 2015 at 5:49 PM, Karolis Pabijanskas <k.pabijanskas at gmail.com
> wrote:

> Hi All,
>
> I am using a mod_callcenter for this particular set-up.
>
> I need the agents to have a wrap_up_time set to, say, 300 seconds, which
> works great. In some cases, however, the agent needs to have a code he can
> dial so he resets his wrap_up_time (say, he receives a call to the wrong
> number).
>
> It does seem that if I call:
>
> callcenter_config agent set state AGENT Waiting
>
> It sets the call center to available and the wrap-up time is cancelled,
> but the wrap-up never kicks in again!
>
> Is there a way to reset the agent wrap_up_time via the API (which I can
> then call via the dialplan) so that the agent is available for a new call
> immediately, but that the wrap-up time kicks in afterwards as normal?
>
> Many thanks for your help!
>
> Karolis
>
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