[Freeswitch-users] mod_callcenter: wrap_up_time

[Sergey Safarov]

Are you tried set wrap_time to 0 and again to 300?

Сергей

On Tue, May 12, 2015 at 9:45 AM, Karolis Pabijanskas <
k.pabijanskas at gmail.com> wrote:

> Hi Ali,
>
> All of these have been tried before I posted here, it's mentioned in the
> original post too :-)
>
> Thanks
>
> On 6 May 2015 at 15:58, Ali Jibran <ali.jibran44 at gmail.com> wrote:
>
>> Maybe try
>>
>> callcenter_config agent set [key(contact|status|state|type|max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)] [agent name] [value]
>>
>>
>> On Wed, May 6, 2015 at 5:49 PM, Karolis Pabijanskas <
>> k.pabijanskas at gmail.com> wrote:
>>
>>> Hi All,
>>>
>>> I am using a mod_callcenter for this particular set-up.
>>>
>>> I need the agents to have a wrap_up_time set to, say, 300 seconds, which
>>> works great. In some cases, however, the agent needs to have a code he can
>>> dial so he resets his wrap_up_time (say, he receives a call to the wrong
>>> number).
>>>
>>> It does seem that if I call:
>>>
>>> callcenter_config agent set state AGENT Waiting
>>>
>>> It sets the call center to available and the wrap-up time is cancelled,
>>> but the wrap-up never kicks in again!
>>>
>>> Is there a way to reset the agent wrap_up_time via the API (which I can
>>> then call via the dialplan) so that the agent is available for a new call
>>> immediately, but that the wrap-up time kicks in afterwards as normal?
>>>
>>> Many thanks for your help!
>>>
>>> Karolis
>>>
>>> _________________________________________________________________________
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>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
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>>
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>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
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