[Freeswitch-users] Transfer A-Leg in a callcenter queue bridged to an agent to another queue

[Vincent Xia]

hi Mimiko, could you post your queue configuration and the dialplan that
does the transfer, if possible?


2013/9/18 Mimiko <vbvbrj at gmail.com>

> Hello.
>
> I am wondering if this is possible at all. For example the caller
> selects and enters a queue Que1 in a callcenter application. This queue
> has recording of conversation enabled. Sometime agent which was bridged
> to this call need to transfer the caller to another queue, due to
> caller's error on selecting queue in IVR. Initially I enabled simple
> transfer with *1N# from default dialplan example. This is working fine
> to transfer to some other number in the system directly, and while first
> agent terminates conversation, the recording of conversation continues
> already with the new B-Leg connection. Its good, because we can track
> whole conversation of the client.
>
> But in case of transferring to another queue there will be two recording
> files, one started from Que1 and another started from Que2 to which the
> caller was transferred. How can the caller be transferred to other queue
> and disconnect from first queue? Other queue also needs recording. The
> caller can use IVR to get to Que2 for example.
>
> Thank you.
>
> --
> Mimiko desu.
>
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