[Freeswitch-users] Transfer A-Leg in a callcenter queue bridged to an agent to another queue

[Mimiko]

Hello.

I am wondering if this is possible at all. For example the caller 
selects and enters a queue Que1 in a callcenter application. This queue 
has recording of conversation enabled. Sometime agent which was bridged 
to this call need to transfer the caller to another queue, due to 
caller's error on selecting queue in IVR. Initially I enabled simple 
transfer with *1N# from default dialplan example. This is working fine 
to transfer to some other number in the system directly, and while first 
agent terminates conversation, the recording of conversation continues 
already with the new B-Leg connection. Its good, because we can track 
whole conversation of the client.

But in case of transferring to another queue there will be two recording 
files, one started from Que1 and another started from Que2 to which the 
caller was transferred. How can the caller be transferred to other queue 
and disconnect from first queue? Other queue also needs recording. The 
caller can use IVR to get to Que2 for example.

Thank you.

-- 
Mimiko desu.