[Freeswitch-users] Transfer A-Leg in a callcenter queue bridged to an agent to another queue

[Mimiko]

On 18.09.2013 10:09, Vincent Xia wrote:
> hi Mimiko, could you post your queue configuration and the dialplan that
> does the transfer, if possible?
>

Its rather simple:
callcenter.conf:

<queue name="que1@$${domain}">
       <param name="strategy" value="longest-idle-agent"/>
       <param name="moh-sound" value="$${hold_music}"/>
       <param name="record-template" 
value="$${recordings_dir}/${strftime(%Y-%m)}/${strftime(%Y-%m-%d)}/${strftime(%Y-%m-%d-%H-%M-%S)}.${caller_id_number}.to.${cc_agent}.mp3"/>
       <param name="time-base-score" value="system"/>
       <param name="max-wait-time" value="0"/>
       <param name="max-wait-time-with-no-agent" value="1"/>
       <param name="max-wait-time-with-no-agent-time-reached" value="5"/>
       <param name="tier-rules-apply" value="false"/>
       <param name="tier-rule-wait-second" value="300"/>
       <param name="tier-rule-wait-multiply-level" value="true"/>
       <param name="tier-rule-no-agent-no-wait" value="false"/>
       <param name="discard-abandoned-after" value="60"/>
       <param name="abandoned-resume-allowed" value="true"/>
</queue>

Dialplan:
<extension name="que1">
	<condition field="destination_number" expression="^111$" break="on-false">
	<action application="set" data="playback_terminators=#"/>
	<action application="playback" data="phrase:intro"/>
	<action application="set" data="hangup_after_bridge=true"/>
	<action application="set" data="RECORD_STEREO=true"/>
	<action application="set" data="record_sample_rate=8000"/>
	<action application="bind_meta_app" data="1 b s execute_extension::dx 
XML features"/>
	<action application="callcenter" data="qu1@$${domain}"/>
	<action application="set" data="playback_terminators=#"/>
	<action application="playback" data="phrase:no_agents_leave_message"/>
	<action application="answer"/>
	<action application="set" data="skip_greeting=true"/>
	<action application="set" data="skip_instructions=true"/>
	<action application="voicemail" data="default ${domain_name} que1"/>
	<action application="hangup"/>
	</condition>
</extension>

<extension name="dx">
	<condition field="destination_number" expression="^dx$">
		<action application="answer"/>
		<action application="read" data="11 11 
'tone_stream://%(10000,0,350,440)' digits 5000 #"/>
		<action application="execute_extension" data="is_transfer XML features"/>
	</condition>
</extension>

<extension name="att_xfer">
	<condition field="destination_number" expression="^att_xfer$">
		<action application="read" data="3 4 
'tone_stream://%(10000,0,350,440)' digits 30000 #"/>
		<action application="set" data="origination_cancel_key=#"/>
		<action application="att_xfer" data="user/${digits}@$${domain}"/>
	</condition>
</extension>

<extension name="is_transfer">
	<condition field="destination_number" expression="^is_transfer$"/>
	<condition field="${digits}" expression="^(\d+)$">
		<action application="transfer" data="-bleg ${digits} XML default"/>
		<anti-action application="eval" data="cancel transfer"/>
	</condition>
</extension>

-- 
Mimiko desu.