<div dir="ltr">hi Mimiko, could you post your queue configuration and the dialplan that does the transfer, if possible?</div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/9/18 Mimiko <span dir="ltr"><<a href="mailto:vbvbrj@gmail.com" target="_blank">vbvbrj@gmail.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello.<br>
<br>
I am wondering if this is possible at all. For example the caller<br>
selects and enters a queue Que1 in a callcenter application. This queue<br>
has recording of conversation enabled. Sometime agent which was bridged<br>
to this call need to transfer the caller to another queue, due to<br>
caller's error on selecting queue in IVR. Initially I enabled simple<br>
transfer with *1N# from default dialplan example. This is working fine<br>
to transfer to some other number in the system directly, and while first<br>
agent terminates conversation, the recording of conversation continues<br>
already with the new B-Leg connection. Its good, because we can track<br>
whole conversation of the client.<br>
<br>
But in case of transferring to another queue there will be two recording<br>
files, one started from Que1 and another started from Que2 to which the<br>
caller was transferred. How can the caller be transferred to other queue<br>
and disconnect from first queue? Other queue also needs recording. The<br>
caller can use IVR to get to Que2 for example.<br>
<br>
Thank you.<br>
<br>
--<br>
Mimiko desu.<br>
<br>
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</blockquote></div><br></div>