[Freeswitch-users] Mod_callcenter - recording calls - template - to use final agent number on filename

[Ravi S]

Thanks so much, Jayesh. Appreciate your help. It worked !!

On 04-09-2013 10:25, Jayesh Nambiar wrote:
>
> Use ${cc_agent} instead of destination_number.
>
> --- Jayesh
>
> On Sep 3, 2013 10:59 PM, "Ravi" <sravi123 at yahoo.com 
> <mailto:sravi123 at yahoo.com>> wrote:
>
>     Hello Everyone !
>
>     I am using mod_callcenter application to queue the incoming calls.
>     I also want the calls to be recorded. The line to use to record
>     incoming calls, as I have found in documentation is :
>           <param name="record-template"
>     value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/>
>
>
>     When a caller calls, s/he is greeted by the IVR. On selecting one
>     of the options the caller is passed to the queue.
>     When I use this, the destination number is the number that
>     indicates the queue. The number that I have assigned is 001 for
>     the queue. If there are multiple agents, the call gets routed to
>     one of them. The filename always has 001 as the destination number
>     and not the number of the agent who handles the call. How can I
>     include the name/number of the agent who finally handles the call ?
>
>     Please let me know if you happen to know how this needs to be done.
>
>     Thanks.
>     Ravi
>
>
>
>     _________________________________________________________________________
>     Professional FreeSWITCH Consulting Services:
>     consulting at freeswitch.org <mailto:consulting at freeswitch.org>
>     http://www.freeswitchsolutions.com
>
>     
>     
>
>     Official FreeSWITCH Sites
>     http://www.freeswitch.org
>     http://wiki.freeswitch.org
>     http://www.cluecon.com
>
>     FreeSWITCH-users mailing list
>     FreeSWITCH-users at lists.freeswitch.org
>     <mailto:FreeSWITCH-users at lists.freeswitch.org>
>     http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>     UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>     http://www.freeswitch.org
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20130904/86478426/attachment.html