[Freeswitch-users] Mod_callcenter - recording calls - template - to use final agent number on filename

[Jayesh Nambiar]

Use ${cc_agent} instead of destination_number.

--- Jayesh
On Sep 3, 2013 10:59 PM, "Ravi" <sravi123 at yahoo.com> wrote:

> Hello Everyone !
>
> I am using mod_callcenter application to queue the incoming calls. I also
> want the calls to be recorded. The line to use to record incoming calls, as
> I have found in documentation is :
>       <param name="record-template"
> value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/>
>
>
> When a caller calls, s/he is greeted by the IVR. On selecting one of the
> options the caller is passed to the queue.
> When I use this, the destination number is the number that indicates the
> queue. The number that I have assigned is 001 for the queue. If there are
> multiple agents, the call gets routed to one of them. The filename always
> has 001 as the destination number and not the number of the agent who
> handles the call. How can I include the name/number of the agent who
> finally handles the call ?
>
> Please let me know if you happen to know how this needs to be done.
>
> Thanks.
> Ravi
>
>
>
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