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<div class="moz-cite-prefix">Thanks so much, Jayesh. Appreciate your
help. It worked !!<br>
<br>
On 04-09-2013 10:25, Jayesh Nambiar wrote:<br>
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cite="mid:CANAYozs0x-r5aarcuPLNN3ZCARMRP65KOXtW-ybcOh=kOX0Y4g@mail.gmail.com"
type="cite">
<p dir="ltr">Use ${cc_agent} instead of destination_number.</p>
<p dir="ltr">--- Jayesh</p>
<div class="gmail_quote">On Sep 3, 2013 10:59 PM, "Ravi" <<a
moz-do-not-send="true" href="mailto:sravi123@yahoo.com">sravi123@yahoo.com</a>>
wrote:<br type="attribution">
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<div style="font-size:12pt;font-family:times new roman,new
york,times,serif">Hello Everyone !<br>
<br>
I am using mod_callcenter application to queue the
incoming calls. I also want the calls to be recorded. The
line to use to record incoming calls, as I have found in
documentation is :<br>
<param name="record-template"
value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/>
<br>
<br>
When a caller calls, s/he is greeted by the IVR. On
selecting one of the options the caller is passed to the
queue. <br>
When I use this, the destination number is the number that
indicates the queue. The number that I have assigned is
001 for the queue. If there are multiple agents, the call
gets routed to one of them. The filename always has 001 as
the destination number and not the number of the agent who
handles the call. How can I include the name/number of the
agent who finally handles the call ? <br>
<br>
Please let me know if you happen to know how this needs to
be done.<br>
<br>
Thanks.<br>
Ravi<br>
<br>
<div><br>
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<pre wrap="">_________________________________________________________________________
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