[Freeswitch-users] Mod_callcenter - recording calls - template - to use final agent number on filename

[Jayesh Nambiar]

You are welcome :)

--- Jayesh


On Wed, Sep 4, 2013 at 7:21 PM, Ravi S <sravi123 at yahoo.com> wrote:

>  Thanks so much, Jayesh. Appreciate your help. It worked !!
>
>
> On 04-09-2013 10:25, Jayesh Nambiar wrote:
>
> Use ${cc_agent} instead of destination_number.
>
> --- Jayesh
> On Sep 3, 2013 10:59 PM, "Ravi" <sravi123 at yahoo.com> wrote:
>
>>  Hello Everyone !
>>
>> I am using mod_callcenter application to queue the incoming calls. I also
>> want the calls to be recorded. The line to use to record incoming calls, as
>> I have found in documentation is :
>>       <param name="record-template"
>> value="$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav"/>
>>
>>
>> When a caller calls, s/he is greeted by the IVR. On selecting one of the
>> options the caller is passed to the queue.
>> When I use this, the destination number is the number that indicates the
>> queue. The number that I have assigned is 001 for the queue. If there are
>> multiple agents, the call gets routed to one of them. The filename always
>> has 001 as the destination number and not the number of the agent who
>> handles the call. How can I include the name/number of the agent who
>> finally handles the call ?
>>
>> Please let me know if you happen to know how this needs to be done.
>>
>> Thanks.
>> Ravi
>>
>>
>>
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>>
>> 
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>
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>
> 
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