<div dir="ltr">You are welcome :)<div><br></div><div>--- Jayesh</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Sep 4, 2013 at 7:21 PM, Ravi S <span dir="ltr">&lt;<a href="mailto:sravi123@yahoo.com" target="_blank">sravi123@yahoo.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
  
    
  
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    <div>Thanks so much, Jayesh. Appreciate your
      help. It worked !!<div><div class="h5"><br>
      <br>
      On 04-09-2013 10:25, Jayesh Nambiar wrote:<br>
    </div></div></div><div><div class="h5">
    <blockquote type="cite">
      <p dir="ltr">Use ${cc_agent} instead of destination_number.</p>
      <p dir="ltr">--- Jayesh</p>
      <div class="gmail_quote">On Sep 3, 2013 10:59 PM, &quot;Ravi&quot; &lt;<a href="mailto:sravi123@yahoo.com" target="_blank">sravi123@yahoo.com</a>&gt;
        wrote:<br type="attribution">
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          <div>
            <div style="font-size:12pt;font-family:times new roman,new york,times,serif">Hello Everyone !<br>
              <br>
              I am using mod_callcenter application to queue the
              incoming calls. I also want the calls to be recorded. The
              line to use to record incoming calls, as I have found in
              documentation is :<br>
                    &lt;param name=&quot;record-template&quot;
              value=&quot;$${base_dir}/recordings/callntrade/${strftime(%Y-%m-%d-%H-%M-%S)}_${caller_id_number}_${destination_number}.wav&quot;/&gt;
              <br>
              <br>
              When a caller calls, s/he is greeted by the IVR. On
              selecting one of the options the caller is passed to the
              queue. <br>
              When I use this, the destination number is the number that
              indicates the queue. The number that I have assigned is
              001 for the queue. If there are multiple agents, the call
              gets routed to one of them. The filename always has 001 as
              the destination number and not the number of the agent who
              handles the call. How can I include the name/number of the
              agent who finally handles the call ? <br>
              <br>
              Please let me know if you happen to know how this needs to
              be done.<br>
              <br>
              Thanks.<br>
              Ravi<br>
              <br>
              <div><br>
              </div>
            </div>
          </div>
          <br>
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      <br>
      <pre>_________________________________________________________________________
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</pre>
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<br></blockquote></div><br></div>