[Freeswitch-users] get agent status

[Gerald Weber]

Then i guess you have to call
sofia_contact <contact from agent>
in your app for each of you agents
which either returns the sip contact (sofia/internal/sip:2001 at 192.168.20.150:53372)
or error/user_not_registered
e.g.:

freeswitch at fstest> sofia_contact [call_timeout=10]user/2001

sofia/internal/sip:2001 at 192.168.20.150:53372
freeswitch at fstest>



another solution ist o patch mod_callcenter.c to support this in the agent list command


Von: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] Im Auftrag von Jimmy Chang
Gesendet: Dienstag, 09. April 2013 09:40
An: FreeSWITCH Users Help
Betreff: Re: [Freeswitch-users] get agent status

Hi,

<quote>
callcenter_config agent list lists the ?agents“ defined in mod_callcenter.
They can be Available/Waiting even when their contact (the user/xxx thing) is not registered.
</quote>

In this situation, if I use callcenter_config command, I don't really know how many agents registered.
If one agent doesn't register, he or she should be unavailable in our monitor screen.

Any suggestions?

Jimmy


於 2013/4/9 下午 02:48, Gerald Weber 提到:
Either use
callcenter_config agent get state xxx for a specific agent
or
callcenter_config agent list for all agents

Von: freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org> [mailto:freeswitch-users-bounces at lists.freeswitch.org] Im Auftrag von Jimmy Chang
Gesendet: Dienstag, 09. April 2013 08:40
An: FreeSWITCH Users Help
Betreff: Re: [Freeswitch-users] get agent status

Hi,

That's what I want to know.
Thanks.

If I want to get lastest state of agent, any suggestions?
Thanks in advance.

Jimmy

於 2013/4/9 下午 01:57, Gerald Weber 提到:
Hi,

those 2 commands have nothing to do with each other.

list_users goes through the directory listing each configured user that can be used to register a sip device.
error/user_not_registered means that no sip device used the username to register with.

callcenter_config agent list lists the „agents“ defined in mod_callcenter.
They can be Available/Waiting even when their contact (the user/xxx thing) is not registered.

mod_callcenter agent != user

Hope this helps…or maybe i got your question wrong ?

Von: freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org> [mailto:freeswitch-users-bounces at lists.freeswitch.org] Im Auftrag von Jimmy Chang
Gesendet: Dienstag, 09. April 2013 06:56
An: freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>
Betreff: [Freeswitch-users] get agent status

Hi,

I try to maintain the status(state) of the FS agents  from these two commands.
list_users
callcenter_config agent list

I'm confused with their results.
<list_users> says the agent is error/user_not_registered.
<callcenter_config agent list> says this agent is Available|Waiting.

Does this normal?
Should I change some other commands?

Thanks.
Jimmy





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