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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=DE-AT link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Then i guess you have to call <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>sofia_contact <contact from agent> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>in your app for each of you agents <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>which either returns the sip contact (sofia/internal/sip:2001@192.168.20.150:53372)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>or error/user_not_registered<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>e.g.:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>freeswitch@fstest> sofia_contact [call_timeout=10]user/2001<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>sofia/internal/sip:2001@192.168.20.150:53372<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>freeswitch@fstest><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>another solution ist o patch mod_callcenter.c to support this in the agent list command<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=DE style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>Von:</span></b><span lang=DE style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] <b>Im Auftrag von </b>Jimmy Chang<br><b>Gesendet:</b> Dienstag, 09. April 2013 09:40<br><b>An:</b> FreeSWITCH Users Help<br><b>Betreff:</b> Re: [Freeswitch-users] get agent status<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hi,<br><br><quote><br>callcenter_config agent list lists the ?agents“ defined in mod_callcenter.<br>They can be Available/Waiting even when their contact (the user/xxx thing) is not registered.<br></quote><br><br>In this situation, if I use callcenter_config command, I don't really know how many agents registered.<br>If one agent doesn't register, he or she should be unavailable in our monitor screen.<br><br>Any suggestions?<br><br>Jimmy<br><span style='font-family:"Arial","sans-serif"'><br></span><br><span style='font-family:"MS Mincho","serif"'>於</span> 2013/4/9 <span style='font-family:"MS Mincho","serif"'>下午</span> 02:48, Gerald Weber <span style='font-family:"MS Mincho","serif"'>提到</span>:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Either use </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>callcenter_config agent get state xxx for a specific agent</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>or</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>callcenter_config agent list for all agents</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=DE style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>Von:</span></b><span lang=DE style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>] <b>Im Auftrag von </b>Jimmy Chang<br><b>Gesendet:</b> Dienstag, 09. April 2013 08:40<br><b>An:</b> FreeSWITCH Users Help<br><b>Betreff:</b> Re: [Freeswitch-users] get agent status</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>Hi, <br><br>That's what I want to know.<br>Thanks.<br><br>If I want to get lastest state of agent, any suggestions?<br>Thanks in advance.<br><br>Jimmy<br><br><span style='font-family:"MS Mincho","serif"'>於</span> 2013/4/9 <span style='font-family:"MS Mincho","serif"'>下午</span> 01:57, Gerald Weber <span style='font-family:"MS Mincho","serif"'>提到</span>:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>those 2 commands have nothing to do with each other.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>list_users goes through the directory listing each configured user that can be used to register a sip device.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>error/user_not_registered means that no sip device used the username to register with.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>callcenter_config agent list lists the „agents“ defined in mod_callcenter.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>They can be Available/Waiting even when their contact (the user/xxx thing) is not registered.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>mod_callcenter agent != user</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hope this helps…or maybe i got your question wrong ?</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=DE style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>Von:</span></b><span lang=DE style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>] <b>Im Auftrag von </b>Jimmy Chang<br><b>Gesendet:</b> Dienstag, 09. April 2013 06:56<br><b>An:</b> <a href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a><br><b>Betreff:</b> [Freeswitch-users] get agent status</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Hi,<br><br>I try to maintain the status(state) of the FS agents from these two commands.<br>list_users<br>callcenter_config agent list<br><br>I'm confused with their results.<br><list_users> says the agent is </span>error/user_not_registered.<br><<span style='font-family:"Arial","sans-serif"'>callcenter_config agent list> says this agent is Available|Waiting.<br><br>Does this normal?<br>Should I change some other commands?<br><br>Thanks.<br>Jimmy</span><o:p></o:p></p><p class=MsoNormal><br><br><br><br><o:p></o:p></p><pre>_________________________________________________________________________<o:p></o:p></pre><pre>Professional FreeSWITCH Consulting Services:<o:p></o:p></pre><pre><a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><o:p></o:p></pre><pre><a href="http://www.freeswitchsolutions.com">http://www.freeswitchsolutions.com</a><o:p></o:p></pre><pre> <o:p></o:p></pre><pre>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<o:p></o:p></pre><pre><a href="http://www.cudatel.com">http://www.cudatel.com</a><o:p></o:p></pre><pre> <o:p></o:p></pre><pre>Official FreeSWITCH Sites<o:p></o:p></pre><pre><a href="http://www.freeswitch.org">http://www.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://wiki.freeswitch.org">http://wiki.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://www.cluecon.com">http://www.cluecon.com</a><o:p></o:p></pre><pre> <o:p></o:p></pre><pre>FreeSWITCH-users mailing list<o:p></o:p></pre><pre><a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><o:p></o:p></pre><pre>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><o:p></o:p></pre><pre><a href="http://www.freeswitch.org">http://www.freeswitch.org</a><o:p></o:p></pre></blockquote><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><br><br><br><o:p></o:p></p><pre>_________________________________________________________________________<o:p></o:p></pre><pre>Professional FreeSWITCH Consulting Services:<o:p></o:p></pre><pre><a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><o:p></o:p></pre><pre><a href="http://www.freeswitchsolutions.com">http://www.freeswitchsolutions.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<o:p></o:p></pre><pre><a href="http://www.cudatel.com">http://www.cudatel.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre>Official FreeSWITCH Sites<o:p></o:p></pre><pre><a href="http://www.freeswitch.org">http://www.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://wiki.freeswitch.org">http://wiki.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://www.cluecon.com">http://www.cluecon.com</a><o:p></o:p></pre><pre><o:p> </o:p></pre><pre>FreeSWITCH-users mailing list<o:p></o:p></pre><pre><a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><o:p></o:p></pre><pre><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><o:p></o:p></pre><pre>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><o:p></o:p></pre><pre><a href="http://www.freeswitch.org">http://www.freeswitch.org</a><o:p></o:p></pre></blockquote><p class=MsoNormal><o:p> </o:p></p></div></body></html>