[Freeswitch-users] get agent status

[Jimmy Chang]

Hi,

<quote>
callcenter_config agent list lists the ?agents" defined in mod_callcenter.
They can be Available/Waiting even when their contact (the user/xxx 
thing) is not registered.
</quote>

In this situation, if I use callcenter_config command, I don't really 
know how many agents registered.
If one agent doesn't register, he or she should be unavailable in our 
monitor screen.

Any suggestions?

Jimmy


? 2013/4/9 ?? 02:48, Gerald Weber ??:
>
> Either use
>
> callcenter_config agent get state xxx for a specific agent
>
> or
>
> callcenter_config agent list for all agents
>
> *Von:*freeswitch-users-bounces at lists.freeswitch.org 
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] *Im Auftrag von 
> *Jimmy Chang
> *Gesendet:* Dienstag, 09. April 2013 08:40
> *An:* FreeSWITCH Users Help
> *Betreff:* Re: [Freeswitch-users] get agent status
>
> Hi,
>
> That's what I want to know.
> Thanks.
>
> If I want to get lastest state of agent, any suggestions?
> Thanks in advance.
>
> Jimmy
>
> ? 2013/4/9 ?? 01:57, Gerald Weber ??:
>
>     Hi,
>
>     those 2 commands have nothing to do with each other.
>
>     list_users goes through the directory listing each configured user
>     that can be used to register a sip device.
>
>     error/user_not_registered means that no sip device used the
>     username to register with.
>
>     callcenter_config agent list lists the "agents" defined in
>     mod_callcenter.
>
>     They can be Available/Waiting even when their contact (the
>     user/xxx thing) is not registered.
>
>     mod_callcenter agent != user
>
>     Hope this helps...or maybe i got your question wrong ?
>
>     *Von:*freeswitch-users-bounces at lists.freeswitch.org
>     <mailto:freeswitch-users-bounces at lists.freeswitch.org>
>     [mailto:freeswitch-users-bounces at lists.freeswitch.org] *Im Auftrag
>     von *Jimmy Chang
>     *Gesendet:* Dienstag, 09. April 2013 06:56
>     *An:* freeswitch-users at lists.freeswitch.org
>     <mailto:freeswitch-users at lists.freeswitch.org>
>     *Betreff:* [Freeswitch-users] get agent status
>
>     Hi,
>
>     I try to maintain the status(state) of the FS agents  from these
>     two commands.
>     list_users
>     callcenter_config agent list
>
>     I'm confused with their results.
>     <list_users> says the agent is error/user_not_registered.
>     <callcenter_config agent list> says this agent is Available|Waiting.
>
>     Does this normal?
>     Should I change some other commands?
>
>     Thanks.
>     Jimmy
>
>
>
>
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