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<div class="moz-cite-prefix">Hi,<br>
<br>
<quote><br>
callcenter_config agent list lists the ?agents“ defined in
mod_callcenter.<br>
They can be Available/Waiting even when their contact (the
user/xxx thing) is not registered.<br>
</quote><br>
<br>
In this situation, if I use callcenter_config command, I don't
really know how many agents registered.<br>
If one agent doesn't register, he or she should be unavailable in
our monitor screen.<br>
<br>
Any suggestions?<br>
<br>
Jimmy<br>
<span style="font-family:"Arial","sans-serif""><span
style="font-family:"Arial","sans-serif""></span><br>
</span><br>
於 2013/4/9 下午 02:48, Gerald Weber 提到:<br>
</div>
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<div class="WordSection1">
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Either
use <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">callcenter_config
agent get state xxx for a specific agent<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">or<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">callcenter_config
agent list for all agents<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="DE">Von:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="DE"> <a class="moz-txt-link-abbreviated" href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a>
[<a class="moz-txt-link-freetext" href="mailto:freeswitch-users-bounces@lists.freeswitch.org">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>] <b>Im
Auftrag von </b>Jimmy Chang<br>
<b>Gesendet:</b> Dienstag, 09. April 2013 08:40<br>
<b>An:</b> FreeSWITCH Users Help<br>
<b>Betreff:</b> Re: [Freeswitch-users] get agent status<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi, <br>
<br>
That's what I want to know.<br>
Thanks.<br>
<br>
If I want to get lastest state of agent, any suggestions?<br>
Thanks in advance.<br>
<br>
Jimmy<br>
<br>
<span style="font-family:"MS Mincho"">於</span>
2013/4/9 <span style="font-family:"MS Mincho"">下午</span>
01:57, Gerald Weber <span style="font-family:"MS
Mincho"">提到</span>:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi,</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">those
2 commands have nothing to do with each other.</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">list_users
goes through the directory listing each configured user
that can be used to register a sip device.</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">error/user_not_registered
means that no sip device used the username to register
with.</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">callcenter_config
agent list lists the „agents“ defined in mod_callcenter.</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">They
can be Available/Waiting even when their contact (the
user/xxx thing) is not registered.</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">mod_callcenter
agent != user</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hope
this helps…or maybe i got your question wrong ?</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="DE">Von:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="DE"> <a moz-do-not-send="true"
href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a>
[<a moz-do-not-send="true"
href="mailto:freeswitch-users-bounces@lists.freeswitch.org">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>Im Auftrag von </b>Jimmy Chang<br>
<b>Gesendet:</b> Dienstag, 09. April 2013 06:56<br>
<b>An:</b> <a moz-do-not-send="true"
href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a><br>
<b>Betreff:</b> [Freeswitch-users] get agent status</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-family:"Arial","sans-serif"">Hi,<br>
<br>
I try to maintain the status(state) of the FS agents from
these two commands.<br>
list_users<br>
callcenter_config agent list<br>
<br>
I'm confused with their results.<br>
<list_users> says the agent is </span>error/user_not_registered.<br>
<<span
style="font-family:"Arial","sans-serif"">callcenter_config
agent list> says this agent is Available|Waiting.<br>
<br>
Does this normal?<br>
Should I change some other commands?<br>
<br>
Thanks.<br>
Jimmy</span><o:p></o:p></p>
<p class="MsoNormal"><br>
<br>
<br>
<o:p></o:p></p>
<pre>_________________________________________________________________________<o:p></o:p></pre>
<pre>Professional FreeSWITCH Consulting Services:<o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="http://www.freeswitchsolutions.com">http://www.freeswitchsolutions.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="http://www.cudatel.com">http://www.cudatel.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Official FreeSWITCH Sites<o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="http://www.freeswitch.org">http://www.freeswitch.org</a><o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="http://wiki.freeswitch.org">http://wiki.freeswitch.org</a><o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="http://www.cluecon.com">http://www.cluecon.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>FreeSWITCH-users mailing list<o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><o:p></o:p></pre>
<pre>UNSUBSCRIBE:<a moz-do-not-send="true" href="http://lists.freeswitch.org/mailman/options/freeswitch-users">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><o:p></o:p></pre>
<pre><a moz-do-not-send="true" href="http://www.freeswitch.org">http://www.freeswitch.org</a><o:p></o:p></pre>
</blockquote>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<br>
<pre wrap="">_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
<a class="moz-txt-link-abbreviated" href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a>
<a class="moz-txt-link-freetext" href="http://www.freeswitchsolutions.com">http://www.freeswitchsolutions.com</a>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server
<a class="moz-txt-link-freetext" href="http://www.cudatel.com">http://www.cudatel.com</a>
Official FreeSWITCH Sites
<a class="moz-txt-link-freetext" href="http://www.freeswitch.org">http://www.freeswitch.org</a>
<a class="moz-txt-link-freetext" href="http://wiki.freeswitch.org">http://wiki.freeswitch.org</a>
<a class="moz-txt-link-freetext" href="http://www.cluecon.com">http://www.cluecon.com</a>
FreeSWITCH-users mailing list
<a class="moz-txt-link-abbreviated" href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a>
<a class="moz-txt-link-freetext" href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a>
UNSUBSCRIBE:<a class="moz-txt-link-freetext" href="http://lists.freeswitch.org/mailman/options/freeswitch-users">http://lists.freeswitch.org/mailman/options/freeswitch-users</a>
<a class="moz-txt-link-freetext" href="http://www.freeswitch.org">http://www.freeswitch.org</a>
</pre>
</blockquote>
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