[Freeswitch-users] get agent status

[Jimmy Chang]

Ok,
I'll try it.
Thanks.

? 2013/4/9 ?? 03:52, Gerald Weber ??:
>
> Then i guess you have to call
>
> sofia_contact <contact from agent>
>
> in your app for each of you agents
>
> which either returns the sip contact 
> (sofia/internal/sip:2001 at 192.168.20.150:53372)
>
> or error/user_not_registered
>
> e.g.:
>
> freeswitch at fstest> sofia_contact [call_timeout=10]user/2001
>
> sofia/internal/sip:2001 at 192.168.20.150:53372
>
> freeswitch at fstest>
>
> another solution ist o patch mod_callcenter.c to support this in the 
> agent list command
>
> *Von:*freeswitch-users-bounces at lists.freeswitch.org 
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] *Im Auftrag von 
> *Jimmy Chang
> *Gesendet:* Dienstag, 09. April 2013 09:40
> *An:* FreeSWITCH Users Help
> *Betreff:* Re: [Freeswitch-users] get agent status
>
> Hi,
>
> <quote>
> callcenter_config agent list lists the ?agents" defined in mod_callcenter.
> They can be Available/Waiting even when their contact (the user/xxx 
> thing) is not registered.
> </quote>
>
> In this situation, if I use callcenter_config command, I don't really 
> know how many agents registered.
> If one agent doesn't register, he or she should be unavailable in our 
> monitor screen.
>
> Any suggestions?
>
> Jimmy
>
>
> ? 2013/4/9 ?? 02:48, Gerald Weber ??:
>
>     Either use
>
>     callcenter_config agent get state xxx for a specific agent
>
>     or
>
>     callcenter_config agent list for all agents
>
>     *Von:*freeswitch-users-bounces at lists.freeswitch.org
>     <mailto:freeswitch-users-bounces at lists.freeswitch.org>
>     [mailto:freeswitch-users-bounces at lists.freeswitch.org] *Im Auftrag
>     von *Jimmy Chang
>     *Gesendet:* Dienstag, 09. April 2013 08:40
>     *An:* FreeSWITCH Users Help
>     *Betreff:* Re: [Freeswitch-users] get agent status
>
>     Hi,
>
>     That's what I want to know.
>     Thanks.
>
>     If I want to get lastest state of agent, any suggestions?
>     Thanks in advance.
>
>     Jimmy
>
>     ? 2013/4/9 ?? 01:57, Gerald Weber ??:
>
>         Hi,
>
>         those 2 commands have nothing to do with each other.
>
>         list_users goes through the directory listing each configured
>         user that can be used to register a sip device.
>
>         error/user_not_registered means that no sip device used the
>         username to register with.
>
>         callcenter_config agent list lists the "agents" defined in
>         mod_callcenter.
>
>         They can be Available/Waiting even when their contact (the
>         user/xxx thing) is not registered.
>
>         mod_callcenter agent != user
>
>         Hope this helps...or maybe i got your question wrong ?
>
>         *Von:*freeswitch-users-bounces at lists.freeswitch.org
>         <mailto:freeswitch-users-bounces at lists.freeswitch.org>
>         [mailto:freeswitch-users-bounces at lists.freeswitch.org] *Im
>         Auftrag von *Jimmy Chang
>         *Gesendet:* Dienstag, 09. April 2013 06:56
>         *An:* freeswitch-users at lists.freeswitch.org
>         <mailto:freeswitch-users at lists.freeswitch.org>
>         *Betreff:* [Freeswitch-users] get agent status
>
>         Hi,
>
>         I try to maintain the status(state) of the FS agents from
>         these two commands.
>         list_users
>         callcenter_config agent list
>
>         I'm confused with their results.
>         <list_users> says the agent is error/user_not_registered.
>         <callcenter_config agent list> says this agent is
>         Available|Waiting.
>
>         Does this normal?
>         Should I change some other commands?
>
>         Thanks.
>         Jimmy
>
>
>
>
>
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