[Freeswitch-users] Problem: call ends when answered on xlite mod callcenter skypopen

Sat Oct 20 15:14:57 MSD 2012

Hi,

Yes i just want the call to be bridged to the xlite extensions a.k.a agent
which are in the mod callcenter  queue but the skype call hangs up,

It works fine when even i transfer the active call while waiting on queue
to any xlite extension (via usionpbx ) or even an test ivr bridging works
 charm.

Its only when in the queue the call is answered the problem occurs even i
have tried with net4india sip account it went through with out any issue.

I am not able to figure out is there any option or variable to be set that
i am missing.

Thanks
Pankaj

On Sat, Oct 20, 2012 at 3:44 PM, Puskás Zsolt <errotan at elder.hu> wrote:

>
>
> Interesting, this config should work AFAIK. Have you tried just bridging
> the incoming call to an X-Lite extension for testing ?
>
>
> 2012-10-20 11:34 keltezéssel, Pankaj Belsare írta:
>
> Hi,
> Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch
>  version 1.2.3 used interactive skype installer  for mod_skypopen
>
> http://pastebin.freeswitch.org/20102
>
>  Thank you
> Pankaj
>
>
>
>
> On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan at elder.hu> wrote:
>
>>  Hi.
>>
>> Please use pastebin to upload your full console log from call start to
>> end and all config files. Which FS and skype version are you using ?
>>
>>
>>
>> 2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
>>
>>  Hi,
>>
>> I am trying to use mod callcenter for my FS installation with skypopen,
>> the problem is when then incoming call from skype gets hangup as soon as it
>> is answered by agent on queue, Can any body help me understand why this is
>> happening. here is my console log.
>>
>> 2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/
>> sip:100 at 192.168.0.254:30977] has been answered
>> 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate
>> Resulted in Success: [sofia/internal/sip:100 at 192.168.0.254:30977]
>> 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate
>> Resulted in Success: [sofia/internal/sip:100 at 192.168.0.254:30977]
>> 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier:
>> Agent 100 at 192.168.0.102 in Queue support at 192.168.0.102 set state =
>> Active Inbound
>> 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent
>> 100 at 192.168.0.102 set state = In a queue call
>> 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent
>> 100 at 192.168.0.102 answered "jeojit" <jeojit> from queue
>> support at 192.168.0.102
>> 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/
>> sip:100 at 192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to
>> "Outbound Call" <100>
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674
>> (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal
>> skypopen/skype102 [BREAK]
>> 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676
>> (sofia/internal/sip:100 at 192.168.0.254:30977) State Change
>> CS_CONSUME_MEDIA -> CS_HIBERNATE
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal
>> sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal
>> sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal
>> skypopen/skype102 [BREAK]
>> 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727
>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
>> (sofia/internal/sip:100 at 192.168.0.254:30977) Running State Change
>> CS_HIBERNATE
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
>> (sofia/internal/sip:100 at 192.168.0.254:30977) State HIBERNATE
>> 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/
>> sip:100 at 192.168.0.254:30977 SOFIA HIBERNATE
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757
>> (sofia/internal/sip:100 at 192.168.0.254:30977) State Change CS_HIBERNATE
>> -> CS_RESET
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal
>> sofia/internal/sip:100 at 192.168.0.254:30977 [BREAK]
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468
>> (sofia/internal/sip:100 at 192.168.0.254:30977) State HIBERNATE going to
>> sleep
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398
>> (sofia/internal/sip:100 at 192.168.0.254:30977) Running State Change
>> CS_RESET
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
>> (sofia/internal/sip:100 at 192.168.0.254:30977) State RESET
>> 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/
>> sip:100 at 192.168.0.254:30977 SOFIA RESET
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/
>> sip:100 at 192.168.0.254:30977 CUSTOM RESET
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106
>> sofia/internal/sip:100 at 192.168.0.254:30977 Standard RESET
>> 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449
>> (sofia/internal/sip:100 at 192.168.0.254:30977) State RESET going to sleep
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902
>> [464155c|07bc7ba] [DEBUG_SKYPE  902  ][skype102       ][UP,INPROGRS]
>> CHANNEL READ FRAME goto CNG
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done
>> playing file local_stream://moh
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit
>> <jeojit> is answered by an agent in queue support at 192.168.0.102
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209
>> [464155c|07bc7ba] [DEBUG_SKYPE  1209 ][skype102       ][UP,INPROGRS]
>> MSG_ID=27
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453
>> (skypopen/skype102) State EXECUTE going to sleep
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>> (skypopen/skype102) Running State Change CS_HIBERNATE
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
>> (skypopen/skype102) State HIBERNATE
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757
>> (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal
>> skypopen/skype102 [BREAK]
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468
>> (skypopen/skype102) State HIBERNATE going to sleep
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>> (skypopen/skype102) Running State Change CS_RESET
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
>> (skypopen/skype102) State RESET
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774
>> [464155c|07bc7ba] [DEBUG_SKYPE  774  ][skype102       ][UP,INPROGRS]
>> skype102 CHANNEL RESET
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102)
>> State Change CS_RESET -> CS_HANGUP
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal
>> skypopen/skype102 [BREAK]
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727
>> [464155c|07bc7ba] [DEBUG_SKYPE  727  ][skype102       ][UP,INPROGRS]
>> skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742
>> skypopen/skype102 CUSTOM RESET
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449
>> (skypopen/skype102) State RESET going to sleep
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398
>> (skypopen/skype102) Running State Change CS_HANGUP
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638
>> (skypopen/skype102) State HANGUP
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623
>> [464155c|07bc7ba] [DEBUG_SKYPE  623  ][skype102       ][HANG_RQ,INPROGRS]
>> hanging up skype call: 119
>> 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
>> [464155c|07bc7ba] [DEBUG_SKYPE  1675 ][skype102       ][HANG_RQ,INPROGRS]
>> SENDING: |||ALTER CALL 119 END HANGUP||||
>> 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675
>> [464155c|07bc7ba] [DEBUG_SKYPE  1675 ][skype102       ][HANG_RQ,INPROGRS]
>> SENDING: |||ALTER CALL 119 HANGUP||||
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629
>> [464155c|07bc7ba] [DEBUG_SKYPE  629  ][skype102       ][HANG_RQ,INPROGRS]
>> skype102 CHANNEL HANGUP
>> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102)
>> State Change CS_HANGUP -> CS_DESTROY
>> 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal
>> skypopen
>>
>> Pankaj
>>
>>
>>  _________________________________________________________________________
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>>
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>>
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>>
>> 
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>>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>
> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
>
> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
>
> FreeSWITCH-users mailing listFreeSWITCH-users at lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.freeswitch.org
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
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>
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