[Freeswitch-users] mod_callcenter making no attempt to contact agents

[Andrew Cassidy]

Got it, just FYI all,

If you have noone at tier
0, tier-rules-apply=true, tier-rule-no-agent-no-wait=false and a tier
timeout, it'll wait for the tier timeout to pass before ringing up to tier
1.

As the documentation only specifies calls at tier 1, I thought this was the
first tier. I'll update the wiki accordingly.

On 31 May 2012 15:09, Andrew Cassidy <andrew at cassidywebservices.co.uk>wrote:

> Further investigation shows this only occurs when <param
> name="tier-rules-apply" value="true" />
>
> if I set that to false then reload, it works fine.
>
>
> On 24 May 2012 16:51, Andrew Cassidy <andrew at cassidywebservices.co.uk>wrote:
>
>> Here's some pastebin links from earlier on IRC:
>>
>> Cli output and queue config: http://pastebin.freeswitch.org/19154
>> Call log output:  http://pastebin.freeswitch.org/19156
>>
>> So, here's the thing, queue configured, agents and tiers are in the
>> database only (eventually going to be shared). Set up an extension, dial
>> it, get put in queue, hear MoH.
>>
>> However, there's no sign of any attempt to contact the agent, even though
>> it's registered and set as Available. No outgoing sip packets, nothing
>> logged. I've literally just trid a make current, makes no difference.
>>
>> Attached a pcap from server side, showing no invites to the agent.
>>
>> Any ideas folks?
>>
>> --
>> *Andrew Cassidy BSc (Hons) MBCS SSCA*
>> Managing Director
>>
>>
>> *T <info at cassidywebservices.co.uk> *03300 100 960  *F<info at cassidywebservices.co.uk>
>>  *03300 100 961
>> *E <info at cassidywebservices.co.uk> *andrew at cassidywebservices.co.uk
>> *W <info at cassidywebservices.co.uk> *www.cassidywebservices.co.uk
>>
>>
>
>
> --
> *Andrew Cassidy BSc (Hons) MBCS SSCA*
> Managing Director
>
>
> *T <info at cassidywebservices.co.uk> *03300 100 960  *F<info at cassidywebservices.co.uk>
>  *03300 100 961
> *E <info at cassidywebservices.co.uk> *andrew at cassidywebservices.co.uk
> *W <info at cassidywebservices.co.uk> *www.cassidywebservices.co.uk
>
>


-- 
*Andrew Cassidy BSc (Hons) MBCS SSCA*
Managing Director


*T <info at cassidywebservices.co.uk> *03300 100 960
*F<info at cassidywebservices.co.uk>
 *03300 100 961
*E <info at cassidywebservices.co.uk> *andrew at cassidywebservices.co.uk
*W <info at cassidywebservices.co.uk> *www.cassidywebservices.co.uk
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