[Freeswitch-users] callcenter with external agents

Mon Dec 17 19:31:27 MSK 2012

Hi Regis, thank you very much, that was the issue, it is calling out now ....
thanks all for helping me get this going ... regards!

Date: Sun, 16 Dec 2012 18:46:31 +0100
From: regis.freeswitch.org at tornad.net
To: freeswitch-users at lists.freeswitch.org
Subject: Re: [Freeswitch-users] callcenter with external agents

Hello.
As I said the first time, it seems that there's no agent in your queue.
Check the TIER config
In agent you put : 
agent name="1000 at default" 

But in TIER
tier agent="1000 at callcenter"

For me, it's not the same agent, Try to put agent at default in TIER config party

Regards

2012/12/15 Juan Pablo L. <jpablolorenzetti at hotmail.com>

I have change somethings around as suggested but still freeswitch does not even make the attempt to dial out, this is the config i m using http://pastebin.freeswitch.org/20326 and this is the console logs http://pastebin.freeswitch.org/20327.

the name of the gateway i m trying to send the call to is huawei_csoft, in my original post i sent the name of the external profile whichis wrong but i was making lots of combinations trying to make it work .... thanks for any help ... 

From: jpablolorenzetti at hotmail.com
To: freeswitch-users at lists.freeswitch.org

Date: Fri, 14 Dec 2012 22:46:39 +0000
Subject: Re: [Freeswitch-users] callcenter with external agents

Hi All, thank you very much for your answers, it is a relieve to know that what i m trying to accomplish is possible, i have not done it before so i m not sure what to expect, it is likely that i m configuring something wrong ..... i will try what was suggested in these responses and get back to you guys asap. thanks!!

> From: fdelawarde at wirelessmundi.com
> To: freeswitch-users at lists.freeswitch.org

> Date: Fri, 14 Dec 2012 13:49:08 +0100
> Subject: Re: [Freeswitch-users] callcenter with external agents
> 
> It should work fine, heck it even works with loopback channels for me!
> 
> Just in case, verify that your dialstring is correct. If

> "external-huawei_gw" is a gateway, use:
> 
> sofia/gateway/external-huawei_gw/XXXXXX
> 
> instead of:
> 
> sofia/external-huawei_gw/XXXXXX
> 
> Regards,
> François.

> 
> On Fri, 2012-12-14 at 12:20 +0100, Regis M wrote:
> > It works, we're doing it on a production system.
> > The message seems to be more a agent State problem instead of gateway
> > problem. Your agent doesn't seems to been "Waiting" or you don't

> > correctly affect it in a tier with you queue. There's 2 agents thing
> > to check Status and State. and Tier association
> > Check the configuration by make call working with a "normal" sip agent

> > and then, you could try by changing his contact parameter to gateway
> > outside the fs callcenter box.
> > 
> > Regards
> > 
> > 
> > 2012/12/14 Brian Foster <bdfoster at endigotech.com>

> >         +1 I don't really know if this is possible. We've tried to do
> >         it this way but we ended up using some LUA scripts and
> >         mod_fifo. Unfortunately I can't release the scripts because

> >         the client won't allow me. 
> >         
> >         Sent from my iPhone 
> >         
> >         On Dec 13, 2012, at 1:31 PM, Juan Pablo L.
> >         <jpablolorenzetti at hotmail.com> wrote:

> >         
> >         
> >         > Hi, i m trying to set up a callcenter but the lines for the
> >         > agents are mobile phones in a mobile network and are not
> >         > attached to freeswitch, i m trying to set it up with the

> >         > following: 
> >         > 
> >         > 
> >         > <agent name="1000 at default" type="callback"
> >         > contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX"

> >         > status="Available" max-no-answer="3" wrap-up-time="10"
> >         > reject-delay-time="10" busy-delay-time="60" /> 
> >         > 

> >         > 
> >         > XXXXX being the mobile number but i m getting the following
> >         > error: 
> >         > 
> >         > 
> >         > Member 2018 <2018> in queue 'callcenter at default' reached max

> >         > wait of 0 sec. with no agent plus join grace period of 5
> >         > sec. 
> >         > 
> >         > 
> >         > and i see that freeswitch does not even try to dial out to

> >         > the trunk.  
> >         > 
> >         > 
> >         > i m wondering if configuring it the way i need it is even
> >         > possible as i think the problem may reside in the fact that

> >         > freeswitch does not actually see the agent registered.
> >         > thanks!! 
> >         > _________________________________________________________________________
> >         > Professional FreeSWITCH Consulting Services:

> >         > consulting at freeswitch.org
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> >         > 
> >         > 
> >         > 
> >         > 

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> > 
> > 
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> 
> 
> 
> _________________________________________________________________________
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> http://www.freeswitchsolutions.com
> 
> 
> 

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_________________________________________________________________________
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_________________________________________________________________________

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http://www.freeswitchsolutions.com

Official FreeSWITCH Sites

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_________________________________________________________________________
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