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<body class='hmmessage'><div dir='ltr'>Hi Regis, thank you very much, that was the issue, it is calling out now ....<div><br></div><div>thanks all for helping me get this going ... regards!<br><br><div><div id="SkyDrivePlaceholder"></div><hr id="stopSpelling">Date: Sun, 16 Dec 2012 18:46:31 +0100<br>From: regis.freeswitch.org@tornad.net<br>To: freeswitch-users@lists.freeswitch.org<br>Subject: Re: [Freeswitch-users] callcenter with external agents<br><br>Hello.<br>As I said the first time, it seems that there's no agent in your queue.<br>Check the TIER config<br>In agent you put : <br>agent name="<span class="ecx">1000</span>@default" <br><br>But in TIER<br>tier agent="<span class="ecx">1000</span>@callcenter"<br>
<br>For me, it's not the same agent, Try to put agent@default in TIER config party<br><br>Regards<br><div class="ecxgmail_extra"><br><br><div class="ecxgmail_quote">2012/12/15 Juan Pablo L. <span dir="ltr"><<a href="mailto:jpablolorenzetti@hotmail.com">jpablolorenzetti@hotmail.com</a>></span><br>
<blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex">
<div><div dir="ltr">I have change somethings around as suggested but still freeswitch does not even make the attempt to dial out, this is the config i m using <a href="http://pastebin.freeswitch.org/20326" target="_blank">http://pastebin.freeswitch.org/20326</a> and this is the console logs <a href="http://pastebin.freeswitch.org/20327" target="_blank">http://pastebin.freeswitch.org/20327</a>.<div>
<br></div><div>the name of the gateway i m trying to send the call to is huawei_csoft, in my original post i sent the name of the external profile whichis wrong but i was making lots of combinations trying to make it work .... thanks for any help ... <br>
<div><div class="ecxhm ecxHOEnZb"><br></div><div><div class="ecxhm ecxHOEnZb"><div></div><hr>From: <a href="mailto:jpablolorenzetti@hotmail.com">jpablolorenzetti@hotmail.com</a><br>To: <a href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a><br>
Date: Fri, 14 Dec 2012 22:46:39 +0000</div><div><div class="h5"><br>Subject: Re: [Freeswitch-users] callcenter with external agents<br><br>
<div dir="ltr">Hi All, thank you very much for your answers, it is a relieve to know that what i m trying to accomplish is possible, i have not done it before so i m not sure what to expect, it is likely that i m configuring something wrong ..... i will try what was suggested in these responses and get back to you guys asap. thanks!!<br>
<br><div><div></div>> From: <a href="mailto:fdelawarde@wirelessmundi.com">fdelawarde@wirelessmundi.com</a><br>> To: <a href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a><br>
> Date: Fri, 14 Dec 2012 13:49:08 +0100<br>> Subject: Re: [Freeswitch-users] callcenter with external agents<br>> <br>> It should work fine, heck it even works with loopback channels for me!<br>> <br>> Just in case, verify that your dialstring is correct. If<br>
> "external-huawei_gw" is a gateway, use:<br>> <br>> sofia/gateway/external-huawei_gw/XXXXXX<br>> <br>> instead of:<br>> <br>> sofia/external-huawei_gw/XXXXXX<br>> <br>> Regards,<br>> François.<br>
> <br>> On Fri, 2012-12-14 at 12:20 +0100, Regis M wrote:<br>> > It works, we're doing it on a production system.<br>> > The message seems to be more a agent State problem instead of gateway<br>> > problem. Your agent doesn't seems to been "Waiting" or you don't<br>
> > correctly affect it in a tier with you queue. There's 2 agents thing<br>> > to check Status and State. and Tier association<br>> > Check the configuration by make call working with a "normal" sip agent<br>
> > and then, you could try by changing his contact parameter to gateway<br>> > outside the fs callcenter box.<br>> > <br>> > Regards<br>> > <br>> > <br>> > 2012/12/14 Brian Foster <<a href="mailto:bdfoster@endigotech.com">bdfoster@endigotech.com</a>><br>
> > +1 I don't really know if this is possible. We've tried to do<br>> > it this way but we ended up using some LUA scripts and<br>> > mod_fifo. Unfortunately I can't release the scripts because<br>
> > the client won't allow me. <br>> > <br>> > Sent from my iPhone <br>> > <br>> > On Dec 13, 2012, at 1:31 PM, Juan Pablo L.<br>> > <<a href="mailto:jpablolorenzetti@hotmail.com">jpablolorenzetti@hotmail.com</a>> wrote:<br>
> > <br>> > <br>> > > Hi, i m trying to set up a callcenter but the lines for the<br>> > > agents are mobile phones in a mobile network and are not<br>> > > attached to freeswitch, i m trying to set it up with the<br>
> > > following: <br>> > > <br>> > > <br>> > > <agent name="1000@default" type="callback"<br>> > > contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX"<br>
> > > status="Available" max-no-answer="3" wrap-up-time="10"<br>> > > reject-delay-time="10" busy-delay-time="60" /> <br>> > > <br>
> > > <br>> > > XXXXX being the mobile number but i m getting the following<br>> > > error: <br>> > > <br>> > > <br>> > > Member 2018 <2018> in queue 'callcenter@default' reached max<br>
> > > wait of 0 sec. with no agent plus join grace period of 5<br>> > > sec. <br>> > > <br>> > > <br>> > > and i see that freeswitch does not even try to dial out to<br>
> > > the trunk. <br>> > > <br>> > > <br>> > > i m wondering if configuring it the way i need it is even<br>> > > possible as i think the problem may reside in the fact that<br>
> > > freeswitch does not actually see the agent registered.<br>> > > thanks!! <br>> > > _________________________________________________________________________<br>> > > Professional FreeSWITCH Consulting Services:<br>
> > > <a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>> > > <a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
> > > <br>> > > FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> > > <a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>> > > <br>
> > > Official FreeSWITCH Sites<br>> > > <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>> > > <a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
> > > <a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>> > > <br>> > > FreeSWITCH-users mailing list<br>> > > <a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
> > > <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>> > > UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
> > > <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>> > > <br>> > <br>> > _________________________________________________________________________<br>
> > Professional FreeSWITCH Consulting Services:<br>> > <a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>> > <a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
> > <br>> > FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> > <a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>> > <br>
> > Official FreeSWITCH Sites<br>> > <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>> > <a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
> > <a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>> > <br>> > FreeSWITCH-users mailing list<br>> > <a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
> > <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>> > UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
> > <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>> > <br>> > <br>> > <br>> > _________________________________________________________________________<br>
> > Professional FreeSWITCH Consulting Services:<br>> > <a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>> > <a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
> > <br>> > FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> > <a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>> > <br>> > Official FreeSWITCH Sites<br>
> > <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>> > <a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>> > <a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
> > <br>> > FreeSWITCH-users mailing list<br>> > <a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>> > <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
> > UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>> > <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
> <br>> <br>> <br>> _________________________________________________________________________<br>> Professional FreeSWITCH Consulting Services:<br>> <a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>
> <a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>> <br>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> <a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
> <br>> Official FreeSWITCH Sites<br>> <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>> <a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
> <a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>> <br>> FreeSWITCH-users mailing list<br>> <a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
> <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>> UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
> <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br></div> </div>
<br>_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
<a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a>
Official FreeSWITCH Sites
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a>
FreeSWITCH-users mailing list
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a></div></div></div></div></div> </div></div>
<br>_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<br></blockquote></div><br></div>
<br>_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com
Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com
FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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