[Freeswitch-users] callcenter with external agents

Sun Dec 16 20:46:31 MSK 2012

Hello.
As I said the first time, it seems that there's no agent in your queue.
Check the TIER config
In agent you put :
agent name="1000 at default"

But in TIER
tier agent="1000 at callcenter"

For me, it's not the same agent, Try to put agent at default in TIER config
party

Regards

2012/12/15 Juan Pablo L. <jpablolorenzetti at hotmail.com>

> I have change somethings around as suggested but still freeswitch does not
> even make the attempt to dial out, this is the config i m using
> http://pastebin.freeswitch.org/20326 and this is the console logs
> http://pastebin.freeswitch.org/20327.
>
> the name of the gateway i m trying to send the call to is huawei_csoft, in
> my original post i sent the name of the external profile whichis wrong but
> i was making lots of combinations trying to make it work .... thanks for
> any help ...
>
> ------------------------------
> From: jpablolorenzetti at hotmail.com
> To: freeswitch-users at lists.freeswitch.org
> Date: Fri, 14 Dec 2012 22:46:39 +0000
>
> Subject: Re: [Freeswitch-users] callcenter with external agents
>
> Hi All, thank you very much for your answers, it is a relieve to know that
> what i m trying to accomplish is possible, i have not done it before so i m
> not sure what to expect, it is likely that i m configuring something wrong
> ..... i will try what was suggested in these responses and get back to you
> guys asap. thanks!!
>
> > From: fdelawarde at wirelessmundi.com
> > To: freeswitch-users at lists.freeswitch.org
> > Date: Fri, 14 Dec 2012 13:49:08 +0100
> > Subject: Re: [Freeswitch-users] callcenter with external agents
> >
> > It should work fine, heck it even works with loopback channels for me!
> >
> > Just in case, verify that your dialstring is correct. If
> > "external-huawei_gw" is a gateway, use:
> >
> > sofia/gateway/external-huawei_gw/XXXXXX
> >
> > instead of:
> >
> > sofia/external-huawei_gw/XXXXXX
> >
> > Regards,
> > François.
> >
> > On Fri, 2012-12-14 at 12:20 +0100, Regis M wrote:
> > > It works, we're doing it on a production system.
> > > The message seems to be more a agent State problem instead of gateway
> > > problem. Your agent doesn't seems to been "Waiting" or you don't
> > > correctly affect it in a tier with you queue. There's 2 agents thing
> > > to check Status and State. and Tier association
> > > Check the configuration by make call working with a "normal" sip agent
> > > and then, you could try by changing his contact parameter to gateway
> > > outside the fs callcenter box.
> > >
> > > Regards
> > >
> > >
> > > 2012/12/14 Brian Foster <bdfoster at endigotech.com>
> > > +1 I don't really know if this is possible. We've tried to do
> > > it this way but we ended up using some LUA scripts and
> > > mod_fifo. Unfortunately I can't release the scripts because
> > > the client won't allow me.
> > >
> > > Sent from my iPhone
> > >
> > > On Dec 13, 2012, at 1:31 PM, Juan Pablo L.
> > > <jpablolorenzetti at hotmail.com> wrote:
> > >
> > >
> > > > Hi, i m trying to set up a callcenter but the lines for the
> > > > agents are mobile phones in a mobile network and are not
> > > > attached to freeswitch, i m trying to set it up with the
> > > > following:
> > > >
> > > >
> > > > <agent name="1000 at default" type="callback"
> > > > contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX"
> > > > status="Available" max-no-answer="3" wrap-up-time="10"
> > > > reject-delay-time="10" busy-delay-time="60" />
> > > >
> > > >
> > > > XXXXX being the mobile number but i m getting the following
> > > > error:
> > > >
> > > >
> > > > Member 2018 <2018> in queue 'callcenter at default' reached max
> > > > wait of 0 sec. with no agent plus join grace period of 5
> > > > sec.
> > > >
> > > >
> > > > and i see that freeswitch does not even try to dial out to
> > > > the trunk.
> > > >
> > > >
> > > > i m wondering if configuring it the way i need it is even
> > > > possible as i think the problem may reside in the fact that
> > > > freeswitch does not actually see the agent registered.
> > > > thanks!!
> > > >
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