[Freeswitch-users] callcenter with external agents

[Regis M]

It works, we're doing it on a production system.
The message seems to be more a agent State problem instead of gateway
problem. Your agent doesn't seems to been "Waiting" or you don't correctly
affect it in a tier with you queue. There's 2 agents thing to check Status
and State. and Tier association
Check the configuration by make call working with a "normal" sip agent and
then, you could try by changing his contact parameter to gateway outside
the fs callcenter box.

Regards


2012/12/14 Brian Foster <bdfoster at endigotech.com>

> +1 I don't really know if this is possible. We've tried to do it this way
> but we ended up using some LUA scripts and mod_fifo. Unfortunately I can't
> release the scripts because the client won't allow me.
>
> Sent from my iPhone
>
> On Dec 13, 2012, at 1:31 PM, Juan Pablo L. <jpablolorenzetti at hotmail.com>
> wrote:
>
> Hi, i m trying to set up a callcenter but the lines for the agents are
> mobile phones in a mobile network and are not attached to freeswitch, i m
> trying to set it up with the following:
>
> <agent name="1000 at default" type="callback"
> contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX"
> status="Available" max-no-answer="3" wrap-up-time="10"
> reject-delay-time="10" busy-delay-time="60" />
>
> XXXXX being the mobile number but i m getting the following error:
>
> Member 2018 <2018> in queue 'callcenter at default' reached max wait of 0
> sec. with no agent plus join grace period of 5 sec.
>
> and i see that freeswitch does not even try to dial out to the trunk.
>
> i m wondering if configuring it the way i need it is even possible as i
> think the problem may reside in the fact that freeswitch does not actually
> see the agent registered. thanks!!
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20121214/8b2657d7/attachment.html