[Freeswitch-users] callcenter with external agents

[François Delawarde]

It should work fine, heck it even works with loopback channels for me!

Just in case, verify that your dialstring is correct. If
"external-huawei_gw" is a gateway, use:

sofia/gateway/external-huawei_gw/XXXXXX

instead of:

sofia/external-huawei_gw/XXXXXX

Regards,
François.

On Fri, 2012-12-14 at 12:20 +0100, Regis M wrote:
> It works, we're doing it on a production system.
> The message seems to be more a agent State problem instead of gateway
> problem. Your agent doesn't seems to been "Waiting" or you don't
> correctly affect it in a tier with you queue. There's 2 agents thing
> to check Status and State. and Tier association
> Check the configuration by make call working with a "normal" sip agent
> and then, you could try by changing his contact parameter to gateway
> outside the fs callcenter box.
> 
> Regards
> 
> 
> 2012/12/14 Brian Foster <bdfoster at endigotech.com>
>         +1 I don't really know if this is possible. We've tried to do
>         it this way but we ended up using some LUA scripts and
>         mod_fifo. Unfortunately I can't release the scripts because
>         the client won't allow me. 
>         
>         Sent from my iPhone 
>         
>         On Dec 13, 2012, at 1:31 PM, Juan Pablo L.
>         <jpablolorenzetti at hotmail.com> wrote:
>         
>         
>         > Hi, i m trying to set up a callcenter but the lines for the
>         > agents are mobile phones in a mobile network and are not
>         > attached to freeswitch, i m trying to set it up with the
>         > following: 
>         > 
>         > 
>         > <agent name="1000 at default" type="callback"
>         > contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX"
>         > status="Available" max-no-answer="3" wrap-up-time="10"
>         > reject-delay-time="10" busy-delay-time="60" /> 
>         > 
>         > 
>         > XXXXX being the mobile number but i m getting the following
>         > error: 
>         > 
>         > 
>         > Member 2018 <2018> in queue 'callcenter at default' reached max
>         > wait of 0 sec. with no agent plus join grace period of 5
>         > sec. 
>         > 
>         > 
>         > and i see that freeswitch does not even try to dial out to
>         > the trunk.  
>         > 
>         > 
>         > i m wondering if configuring it the way i need it is even
>         > possible as i think the problem may reside in the fact that
>         > freeswitch does not actually see the agent registered.
>         > thanks!! 
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