[Freeswitch-users] callcenter with external agents

[Brian Foster]

+1 I don't really know if this is possible. We've tried to do it this way but we ended up using some LUA scripts and mod_fifo. Unfortunately I can't release the scripts because the client won't allow me. 

Sent from my iPhone

On Dec 13, 2012, at 1:31 PM, Juan Pablo L. <jpablolorenzetti at hotmail.com> wrote:

> Hi, i m trying to set up a callcenter but the lines for the agents are mobile phones in a mobile network and are not attached to freeswitch, i m trying to set it up with the following:
> 
> <agent name="1000 at default" type="callback" contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />
> 
> XXXXX being the mobile number but i m getting the following error:
> 
> Member 2018 <2018> in queue 'callcenter at default' reached max wait of 0 sec. with no agent plus join grace period of 5 sec.
> 
> and i see that freeswitch does not even try to dial out to the trunk. 
> 
> i m wondering if configuring it the way i need it is even possible as i think the problem may reside in the fact that freeswitch does not actually see the agent registered. thanks!!
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