It works, we're doing it on a production system.<br>The message seems to be more a agent State problem instead of gateway problem. Your agent doesn't seems to been "Waiting" or you don't correctly affect it in a tier with you queue. There's 2 agents thing to check Status and State. and Tier association<br>
Check the configuration by make call working with a "normal" sip agent and then, you could try by changing his contact parameter to gateway outside the fs callcenter box.<br><br>Regards<br><div class="gmail_extra">
<br><br><div class="gmail_quote">2012/12/14 Brian Foster <span dir="ltr"><<a href="mailto:bdfoster@endigotech.com" target="_blank">bdfoster@endigotech.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto"><div>+1 I don't really know if this is possible. We've tried to do it this way but we ended up using some LUA scripts and mod_fifo. Unfortunately I can't release the scripts because the client won't allow me. <br>
<br>Sent from my iPhone</div><div><br>On Dec 13, 2012, at 1:31 PM, Juan Pablo L. <<a href="mailto:jpablolorenzetti@hotmail.com" target="_blank">jpablolorenzetti@hotmail.com</a>> wrote:<br><br></div><blockquote type="cite">
<div>
<div dir="ltr">Hi, i m trying to set up a callcenter but the lines for the agents are mobile phones in a mobile network and are not attached to freeswitch, i m trying to set it up with the following:<div><br></div><div><div>
<agent name="1000@default" type="callback" contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX" status="Available" max-no-answer="3" wrap-up-t<span style="font-size:12pt">ime="10" reject-delay-time="10" </span><span style="font-size:12pt">busy-delay-time="60" /></span></div>
</div><div><span style="font-size:12pt"><br></span></div><div><span style="font-size:12pt">XXXXX being the mobile number but i m getting the following error:</span></div><div><span style="font-size:12pt"><br></span></div>
<div>Member 2018 <2018> in queue 'callcenter@default' reached max wait of 0 sec. with no agent plus join grace period of 5 sec.</div><div><br></div><div>and i see that freeswitch does not even try to dial out to the trunk. </div>
<div><br></div><div>i m wondering if configuring it the way i need it is even possible as i think the problem may reside in the fact that freeswitch does not actually see the agent registered. thanks!!</div> </div>
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