[Freeswitch-users] collect dtmf and store in channel variable

[Avi Marcus]

You can set any channel variable from the dialplan or from a lua script.
I'd reccommend a standalone lua script before the agent gets on the phone,
which can verify their account number and then present it to the agent even.
But yes, you can do anything with the dtmf including setting a variable
which can be saved from the xml_cdrs or mod_cdr_csv or whatever other cdr
system you use.

-Avi


On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com> wrote:

> indeed it may be easier but this is what the client is asking for.... i
> know it has to be possible... i just need some direction.
>
>
> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
>
>> Could not the agent just type it on a screen -- it would seem to be much
>> easier.
>>
>> vip killa <vipkilla at gmail.com> wrote:
>>
>> > Hi everyone,
>> > I'm trying to collect DTMF digits and store them in a channel variable
>> so
>> > when the channel hangs up it uses those digits to "mark" (or rename) the
>> > recording of the call. The DTMF will be entered by the called party (i
>> think
>> > that would be the B-leg?). I've been experimenting with "bind_meta_app"
>> and
>> > "bind_digit_action", it seems like "bind_digit_action" may be the one i
>> need
>> > to use but im not sure. I'll explain the scenario to make things more
>> > clear...we are trying to install this in a call center type environment
>> > where all calls are being recorded. A caller gets an agent, the caller
>> gives
>> > the agent the account number of their case, the agent uses DTMF to mark
>> the
>> > recording of the call with the account number of the caller's case. Does
>> > that make sense? Please let me know if this is possible, thanks.
>> >
>> > ----------------------------------------------------
>> > Alternatives:
>> >
>> > ----------------------------------------------------
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>> --
>> Your life is like a penny.  You're going to lose it.  The question is:
>> How do
>> you spend it?
>>
>>         John Covici
>>         covici at ccs.covici.com
>>
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>
>
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