<div dir="ltr">You can set any channel variable from the dialplan or from a lua script.<div>I'd reccommend a standalone lua script before the agent gets on the phone, which can verify their account number and then present it to the agent even. But yes, you can do anything with the dtmf including setting a variable which can be saved from the xml_cdrs or mod_cdr_csv or whatever other cdr system you use.</div>
<div><br clear="all"><div dir="ltr"><span style="font-family:Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small">-Avi</span></span></div>
<br><br><div class="gmail_quote">On Thu, Aug 11, 2011 at 7:30 PM, vip killa <span dir="ltr"><<a href="mailto:vipkilla@gmail.com">vipkilla@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
indeed it may be easier but this is what the client is asking for.... i know it has to be possible... i just need some direction.<div><div></div><div class="h5"><br><br><div class="gmail_quote">On Thu, Aug 11, 2011 at 12:22 PM, <span dir="ltr"><<a href="mailto:covici@ccs.covici.com" target="_blank">covici@ccs.covici.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Could not the agent just type it on a screen -- it would seem to be much<br>
easier.<br>
<div><div></div><div><br>
vip killa <<a href="mailto:vipkilla@gmail.com" target="_blank">vipkilla@gmail.com</a>> wrote:<br>
<br>
> Hi everyone,<br>
> I'm trying to collect DTMF digits and store them in a channel variable so<br>
> when the channel hangs up it uses those digits to "mark" (or rename) the<br>
> recording of the call. The DTMF will be entered by the called party (i think<br>
> that would be the B-leg?). I've been experimenting with "bind_meta_app" and<br>
> "bind_digit_action", it seems like "bind_digit_action" may be the one i need<br>
> to use but im not sure. I'll explain the scenario to make things more<br>
> clear...we are trying to install this in a call center type environment<br>
> where all calls are being recorded. A caller gets an agent, the caller gives<br>
> the agent the account number of their case, the agent uses DTMF to mark the<br>
> recording of the call with the account number of the caller's case. Does<br>
> that make sense? Please let me know if this is possible, thanks.<br>
><br>
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