[Freeswitch-users] collect dtmf and store in channel variable

[vip killa]

I apologize but the caller would not know the account number, it would be
for internal use only. how could xml_cdrs and mod_cdr_csv be used to stamp a
recording? how do you store the DTMF in a channel variable?

On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net> wrote:

> You can set any channel variable from the dialplan or from a lua script.
> I'd reccommend a standalone lua script before the agent gets on the phone,
> which can verify their account number and then present it to the agent even.
> But yes, you can do anything with the dtmf including setting a variable
> which can be saved from the xml_cdrs or mod_cdr_csv or whatever other cdr
> system you use.
>
> -Avi
>
>
> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com> wrote:
>
>> indeed it may be easier but this is what the client is asking for.... i
>> know it has to be possible... i just need some direction.
>>
>>
>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
>>
>>> Could not the agent just type it on a screen -- it would seem to be much
>>> easier.
>>>
>>> vip killa <vipkilla at gmail.com> wrote:
>>>
>>> > Hi everyone,
>>> > I'm trying to collect DTMF digits and store them in a channel variable
>>> so
>>> > when the channel hangs up it uses those digits to "mark" (or rename)
>>> the
>>> > recording of the call. The DTMF will be entered by the called party (i
>>> think
>>> > that would be the B-leg?). I've been experimenting with "bind_meta_app"
>>> and
>>> > "bind_digit_action", it seems like "bind_digit_action" may be the one i
>>> need
>>> > to use but im not sure. I'll explain the scenario to make things more
>>> > clear...we are trying to install this in a call center type environment
>>> > where all calls are being recorded. A caller gets an agent, the caller
>>> gives
>>> > the agent the account number of their case, the agent uses DTMF to mark
>>> the
>>> > recording of the call with the account number of the caller's case.
>>> Does
>>> > that make sense? Please let me know if this is possible, thanks.
>>> >
>>> > ----------------------------------------------------
>>> > Alternatives:
>>> >
>>> > ----------------------------------------------------
>>> > _______________________________________________
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>>> --
>>> Your life is like a penny.  You're going to lose it.  The question is:
>>> How do
>>> you spend it?
>>>
>>>         John Covici
>>>         covici at ccs.covici.com
>>>
>>> _______________________________________________
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>>
>>
>> _______________________________________________
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>>
>
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