[Freeswitch-users] collect dtmf and store in channel variable

[vip killa]

indeed it may be easier but this is what the client is asking for.... i know
it has to be possible... i just need some direction.

On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:

> Could not the agent just type it on a screen -- it would seem to be much
> easier.
>
> vip killa <vipkilla at gmail.com> wrote:
>
> > Hi everyone,
> > I'm trying to collect DTMF digits and store them in a channel variable so
> > when the channel hangs up it uses those digits to "mark" (or rename) the
> > recording of the call. The DTMF will be entered by the called party (i
> think
> > that would be the B-leg?). I've been experimenting with "bind_meta_app"
> and
> > "bind_digit_action", it seems like "bind_digit_action" may be the one i
> need
> > to use but im not sure. I'll explain the scenario to make things more
> > clear...we are trying to install this in a call center type environment
> > where all calls are being recorded. A caller gets an agent, the caller
> gives
> > the agent the account number of their case, the agent uses DTMF to mark
> the
> > recording of the call with the account number of the caller's case. Does
> > that make sense? Please let me know if this is possible, thanks.
> >
> > ----------------------------------------------------
> > Alternatives:
> >
> > ----------------------------------------------------
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> --
> Your life is like a penny.  You're going to lose it.  The question is:
> How do
> you spend it?
>
>         John Covici
>         covici at ccs.covici.com
>
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